IDCR System Officer

NHS Greater Manchester Integrated Care; Salford; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

NHS Greater Manchester Integrated Care is seeking an Integrated Digital Care Record (IDCR) System Officer to support the GM CR rollout. The role administers the GMCR system across Greater Manchester Localities, enabling user access and BAU operations.

Based in Salford with remote working and travel as required, the post involves collaboration with Local Partner Organisations and multiple NHS bodies. It is a dynamic, full-time permanent position within the IDCR Team, focusing on system

Qualifications

• Educated to degree level or equivalent level in experience.
• Registered member of professional informatics body such as UKCHIP, BCS, Assist etc
• Experience of providing system administrative management support.

Responsibilities

• User administration – starters/leavers and RBAC changes.
• Log faults/requests in Service Now and with Graphnet; liaise with suppliers and end users as required.
• Administer system user roles and access levels (define groups in CareCentric).
• Assign user logins and Local Partner Organisation user roles and access levels.
• Manage first-line support queries about logins/passwords (via IT Service Desk).
• Coordinate with NHS GM IT Service Desk and Local Partner Organisation Technical Lead to resolve incidents.
• Auditing of system usage and reporting inappropriate Local Partner Organisation usage.

Skills

System administration

Documentation

IT systems literacy

Education

Degree or equivalent experience

Professional informatics body (UKCHIP/BCS/Assist)

Job description

Main area Information Technology Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Rota Shift Pattern 07:30 - 18:00 to cover Service Hours) Job ref 896-REF2026-09-A

Site St. James Hosue Town Salford Salary £32,073 - £39,043 pa Salary period Yearly Closing 20/09/2026 23:59

Job overview

An exciting opportunity has arisen for an Integrated Digital Care Record (IDCR) System Officer to support the Greater Manchester Care Record (GM CR) at NHS Greater Manchester (NHS GM).

The post holder will work within the IDCR Team, providing system administration for a portfolio of IT/Digital innovation projects supporting the roll out of the GM CR across Greater Manchester.

This is a dynamic role that is part of a team covering the Greater Manchester area. Delivery will be to Localities, GP practices, and Local Partner Organisations (Health and Social Care) on behalf of NHS Greater Manchester.

Main duties of the job

The post holder will work within the IDCR Team. Working as a partner in the health and care system, our customers include Greater Manchester Localities, GPs and NHS Foundation Trusts, as well as a number of non-NHS organisations and other professional bodies.

The post holder will maintain, administer and manage the GMCR across Greater Manchester Localities.

A key function of the role will be to enable user access across Greater Manchester as part of local project initiatives and provide Business As Usual (BAU) operational support.

Working for our organisation

NHS Greater Manchester (NHS GM) have commissioned the Graphnet CareCentric application to support the Integrated Digital Care Records (IDCR) programme. The application enables data sharing between health and social care providers at Local and Greater Manchester level. The GM commissioned service is hosted by Graphnet and supported from an IM&T perspective by NHS GM Digital & IT Services on behalf of NHS GM.

The IDCR Service is supported remotely and is centrally based.The role will be based from Salford (currently working from home) where the IDCR Team is located and could be required to operate from another base in the Greater Manchester area. Travel is required as a part of this role.

The IDCR Service operates from Monday to Friday 07.30am – 18.00pm, excluding public holidays.

Detailed job description and main responsibilities

• User Administration – Starters/Leavers and Changes (Role Based Access);
• Manage consent withdrawal on system and liaise with teams:
• Log Faults/Requests within Service Now and with Graphnet where necessary, liaising with the Supplier and end users if required;
• System upgrade support and liaison (e.g. with NHS GM IT Teams, end users and Graphnet regarding system upgrades, new software releases/patches etc.).
• Administer system user roles and access levels e.g. define Groups within CareCentric.
• Assign user logins to Local Partner Organisation users.
• Assign Local Partner Organisation user roles and access levels.
• Manage and respond to First-Line Support queries about logins, passwords etc. (via IT Service Desk – Desk).
• Reset Local Partner Organisation user passwords (where CareCentric self-service portal is unavailable).
• Work in conjunction with the NHS GM IT Service Desk, and the Local Partner Organisation Technical Lead to resolve Incidents.
• Auditing of system; audit Local Partner Organisation use of the GM IDCR.
• Report inappropriate Local Partner Organisation usage to the IDCR Manager.
• Work with Local Partner Organisations to ensure that embedded Access to the GM IDCR is available within Local Partner Organisation systems (as required). Work in conjunction with the IDCR Manager, Local Partner Organisation Technical Lead and Third Party Suppliers to amend data feeds and the presentation of data within the GM IDCR (where required).
• Monitor GP and Local Partner Organisation data extracts and feeds, liaising where necessary with Third Party Suppliers.
• Escalate issues as appropriate to the IDCR Manager.
• Review Incident Priority with the IDCR Manager.
• Receive communications from the IDCR Manager in relation to system upgrades and downtime, initiating Local Partner Organisation communications, facilitating and instigating Contingency Plans as appropriate.

Person specification

Qualifications

• Educated to degree level or equivalent level in experience.
• Registered member of professional informatics body such as UKCHIP, BCS, Assist etc

Experience

• Experience of providing system administrative management support.
• Ability to document work accurately.
• Ability to use a range of IT systems, including email, spread sheets to a high standard and at pace.

Knowledge

• Knowledge of administrative procedures including IT systems, acquired via formal training or experience.

Please note this vacancy may close early after a sufficient number of applications have been received.

Please also note that if you are short listed for interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful.

As a fair collection notice for all NHS employees previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of satisfactory probationary period.

General Data Protection Regulation (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.