Individualised Commissioning Team Administrator

NHS Greater Manchester Integrated Care; Hyde; On-site; GBP 26,000 - 27,000; Part time

Job summary

NHS Greater Manchester Integrated Care is seeking an Administrative Assistant (Band 3) for 22.5 hours per week at Hattersley Hub, Hyde. The role supports the Individualised Commissioning Team and includes handling calls, data entry and correspondence with patients and health professionals.

The successful candidate will work in a professional, confidential manner and contribute to efficient team administration while coordinating meetings and ensuring accurate records.

Qualifications

• Previous Administrative Experience
• Knowledge of IT systems such as MS Word / Excel / Outlook
• Good understanding of confidentiality and data protection
• Previous NHS Experience

Responsibilities

• Arrange meetings including invites, room bookings and notes.
• Populate template letters and general correspondence in a professional and timely manner.
• Maintain accurate patient records on the digital referral and case management system.
• Signpost members of the public and professionals to appropriate services.
• Code invoices for authorisation and liaise with providers to resolve queries.
• Create or amend meeting room diary bookings for the team.
• Upload patient information to the digital platform.
• Check that the correct commissioner is responsible for each case.

Skills

Communication skills

Time management

Teamwork

Education

GCSE level

Tools

MS Word

MS Excel

MS Outlook

Job description

Band 3

Main area Individualised Commissioning Team Administrator Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (3 x 7.5 hr days (Wed - Fri)) Job ref 896-TAM-1046-B

Site Hattersley Hub Town Hyde Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 27/09/2026 23:59

Job overview

The hours for this role are 22.5 per week and the working pattern – 7.5hrs Wed / Thu / Fri

This is a varied and fast paced role providing all aspects of administrative support to the NHS Individualised Commissioning Team which includes the nursing team, senior managers.

Due to the nature of the team the post holder will be required to work in a professional and sensitive manner. They would be required to deal with in coming calls from patients , family members, carers or other health professionals which may on occasion be distressing.

Main duties of the job

To provide administration support to the team the post holder will be:

• Responsible for arranging meetings including sending meeting invites, room bookings and recording notes as and when required.


• Able to populate template letters and other general correspondence in a professional and timely manner using the appropriate software packages.


• Responsible for maintaining accurate and up to date patient records on the digital referral and case management system


• Able to use their knowledge sign post members of the public and professionals to appropriate services.


• Accurately code invoices for authorisation. Liaise with service providers and other stakeholders as appropriate to resolve queries without delay


• Responsible for creating or amending meeting room diary bookings for the team.


• Responsible for uploading of patient information on to the digital platform.


• Responsible for completing checks to on behalf of the service to ensure appropriate responsible commissioner for each case

Working for our organisation

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.

Detailed job description and main responsibilities

The post holder will:

• Respond to calls and emails enquiries requesting information or assistance from external and internal channels in a professional and helpful manner, signposting appropriately.


• Distribute letters and other correspondence as required, securely and in line with information governance protocols.


• Be responsible for ensuring the digital system has accurate patient demographic information.


• Be required to take informal notes of internal meetings as required.


• Deal sensitively with service user details of a highly personal nature, avoiding breaches of confidentiality at all times.


• Ensure the data recording system has the correct financial codes to ensure that the locality is acting within the GMICB scheme of delegation.


• Be required to cover the administrative duties of other team member/s when they are on annual leave or sick leave

Previous applicants need not apply

Person specification

Experience

• Previous Administrative Experience


• Knowledge of IT systems such as MS Word / Excel / Outlook


• Good understanding of confidentiality and data protection


• Previous NHS Experience

Qualifications

• Educated to GCSE Level

Knowledge

• Basic knowledge of IT systems and software such as Outlook, Word and Excel


• Good Understanding of confidentiality and Data Protection Act


• Knowledge of Continuing Health Care and NHSfunded Nursing Care processes


• Ability to work flexibly as a member of a team


• Good communication skills, i.e., able to communicate clearly and concisely both verbally and in writing


• Ability to prioritise own workload and demonstrate good time management


• Ability to deal with people at all levels within the organisation and external agencies when dealing with sensitive and confidential information

Please note this vacancy may close early after a sufficient number of applications have been received.
Please also note that if you are short listed for interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful.
As a fair collection notice for all NHS employees previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of satisfactory probationary period.

General Data Protection Regulation(GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.