Associate Director Improvement and Personalisation

NHS Greater Manchester Integrated Care; Trafford; Hybrid; GBP 94,000 - 109,000; Full time

Job summary

NHS Greater Manchester Integrated Care in Trafford is recruiting an Associate Director Improvement and Personalisation to provide clinical leadership and strategic oversight for quality improvement and personalisation. The role drives evidence-based practice, patient-centred care, and collaborates across local partners to deliver integrated services. Hybrid working is offered, with a substantive senior leadership remit across GM.

Qualifications

• Educated to master’s level or equivalent experience at senior level in strategic management.
• Experience leading transformation and delivery programmes within a health and care system.
• Strong knowledge of quality improvement methodologies and personalisation strategies.

Responsibilities

• Lead transformation and delivery workstreams aligned to NHS GM strategy and Locality Plan.
• Oversee risk, assurance and governance for the defined portfolio across place health and care system.
• Foster joint working with Local Authority, providers, and other partners to deliver integrated outcomes.

Skills

System leadership

Quality improvement

Personalisation strategies

Change management

Stakeholder engagement

Education

Master’s degree

Tools

Black Belt Six Sigma

Lean

TQM

MSFs

Job description

Associate Director Improvement and Personalisation

Band 8d

Main area Administration Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week (NHS GM ICB operate Hybrid working) Job ref PRI-006-2035-A

Site Trafford Town Old Trafford Salary £94,356 - £108,814 pa Salary period Yearly Closing 20/09/2026 23:59

Job overview

The postholder will provide clinical leadership and strategic oversight for quality improvement and personalisation across the locality, ensuring transformation programmes embed evidence-based methodologies and person-centred care. This includes championing formal improvement
approaches; National Modern Service Frameworks (MSFs) and National Structure improvement Collaboratives (Out patients, Urgent and Emergency Care, Frailty) . The post holder will drive a comprehensive quality improvement culture, integrating learning from safeguarding, incidents, and LeDeR reviews into service redesign, and amplifying the voice of patients and communities.

Main duties of the job

Lead transformation and/or delivery programmes operational workstreams aligned to NHS GM strategy, the Locality Plan and national guidance. Maintain oversight of risk, assurance, and governance for the defined portfolio, ensuring alignment of clinical and organisational governance across the place health and care system.
Work collaboratively across the place partnership (e.g. Local Authority, politicians, primary care networks and individual providers, hospital trusts, mental health trusts and the voluntary sector) to ensure joint working, integrated models of care, and accountability for delivery of
integrated outcomes.

Build strong relationships with local government partners (e.g. adult social care, children’s services, housing and public health) to develop a shared understanding of the population and work together to reduced inequalities, improve outcomes and strengthen neighbourhood health.

• Drive the ongoing identification of underserved communities by assessing the quality, performance and productivity of provision, by integrating person-level data and insights with the biological, psychological and social drivers of risk and demand.
• Work collaboratively across multiple places and/or across GM as required
• Support a partnership approach between the statutory Safeguarding accountabilities of NHS GM with place arrangements , providing support, leadership and communication to ensure partnerships at place are robust and effective for adults and children

Working for our organisation

Matrix working is key to delivering our organisation's and system priorities. You will actively enable collaboration through service planning, programme delivery, stakeholder engagement, and team leadership. This includes considering the wider impact of decisions, driving improvement, and supporting inclusive ways of working where different perspectives are valued.

All staff must ensure they adhere to NHS GM safeguarding children and adults policy and comply with the Local Safeguarding Children and Adult Board procedures. They must be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of NHS GM in line with the requirements of statutory guidance and legislation. Staff must keep up to date with safeguarding knowledge and skills by undertaking mandatory safeguarding training as specified in
NHS GM safeguarding policies, which includes understanding and recognising the signs of abuse and neglect and knowing how to raise concerns when these are identified.

Equality, inclusion and human rights are at the heart of everything we do at Greater Manchester Integrated Care. We are committed to creating a culture where everyone feels valued, respected and able to thrive. This means celebrating diversity, removing barriers, and ensuring our workforce

Detailed job description and main responsibilities

The role will convene clinical and civic leaders to co-design improvements, strengthen professional leadership from nursing and Allied Health Professionals, acting as a respected, clinical leadership voice across the place partnership, to modernise personalisation through proactive, preventative care models, including Personal Health Budgets and integrated commissioning arrangements. The postholder will ensure active engagement with the clinical community maintaining strong networks that enable workforce intelligence is embedded in
transformation and clinical governance. They will act as a bridge between Greater Manchester statutory functions and clinical networks, and local delivery, driving assurance-led improvement and building workforce capability in continuous learning and quality improvement.

Experience

• Extensive system leadership experience Experience of delivery assurance and development of support for identified areas of poor performance, in conjunction with other specialist colleagues Extensive experience in working with other leaders and experts within work programmes across the NHS.
• Proven experience of leading and delivering complex change and strategy development Knowledge of Quality Improvement methods e.g.: Black Belt Six Sigma, Lean, TQM , MSFs Experience in leading personalisation strategies, including Personal Health Budgets, and working with pooled budgets and section 75 arrangements. Application Interview References Page 10 of 14 programmes in a politically sensitive and complex environment.
• Ability to convene clinical and civic leaders, foster shared decision-making, and ensure transformation reflects patient and community priorities through system collaboration.
• Expert knowledge of NHS systems and procedures
• Experience in Organisational Development, and senior operational management working with government / public body organisations
• Ability to deal with challenging situations in a formal setting.
• Knowledge of Quality Improvement methods e.g.: Black Belt Six Sigma, Lean, TQM , MSFs
• Experience in leading personalisation strategies, including Personal Health Budgets, and working with pooled budgets and section 75 arrangements.

Professional registration

• Current professional clinical registration with one of the following bodies: General Medical Council (GMC) General Pharmaceutical Council (GPhC) Nursing and Midwifery Council (NMC) Health and Care Professionals Council (HCPC)

Qualifications

• Educated to master’s level or equivalent level or equivalent experience of working at a senior level in specialist area in strategic management

Please note this vacancy may close early after a sufficient number of applications have been received.
Please also note that if you are short listed for interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful.
As a fair collection notice for all NHS employees previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of satisfactory probationary period.

General Data Protection Regulation(GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

Name Cathy O'Driscoll Job title Associate Director Delivery and Transformation Email address [e-mail] Telephone number 07970314169