Applications Support Analyst

Croydon Health Services NHS Foundation Trust; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Croydon Health Services NHS Foundation Trust is seeking an experienced Applications Support Analyst to own clinical systems administration, oversee key support processes and drive improvements to our Electronic Patient Record and clinical applications. You will work across support, testing, troubleshooting and service development to keep the digital systems safe, effective and reliable for patient care.

The role involves maintenance, testing, and supporting changes, upgrades and new systems from

Qualifications

• Educated to degree level or equivalent experience.
• Operational knowledge of complex applications, such as Patient Administration and Clinical systems.
• Experience of managing and resolving requests and incidents using an incident management system.
• Experience in the usage, support, maintenance, and administration of Clinical applications (EPR: Oracle Millennium, EMIS Web, e-RS).
• Knowledge of best practice in application support.
• Experience of testing new software releases and updates.
• Experience delivering training to staff.
• Desirable ITIL Foundation qualification.
• Desirable Oracle Millennium Fundamentals.

Responsibilities

• Take ownership of clinical systems administration and support processes.
• Manage incidents and queries for internal staff, GPs, and external stakeholders.
• Support testing of applications, software releases and updates.
• Assist with changes, upgrades, and new systems in project stage and BAU.
• Work with Application Managers/ Specialists to expand and upgrade applications.

Skills

Prioritise workloads

Troubleshoot incidents

Strong communication

Multi-disciplinary team

Deliver training

Education

Educated to degree level

ITIL Foundation qualification

Oracle Millennium Fundamentals

Tools

Emis Web

e-RS

Oracle Millennium

Job description

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

We're looking for an experienced and motivated Applications Support Analyst to take ownership of clinical systems administration, oversee key application support processes and help drive the continuous improvement of our Electronic Patient Record and clinical applications.

Working across support, testing, troubleshooting and service development, you'll play a vital role in ensuring the digital systems that underpin patient care remain safe, effective and reliable.

The postholder will undertake maintenance, testing and clinical system administration of the trust's applications. They will support the Application Managers/Applications Specialists with application changes, troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.

The post holder will be expected to support the Test Lead in the testing of applications, including new software releases and updates.

To be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we support

To understand the systems, offer potential solutions to problems, elevate when required and will support a team of skilled application specialists.

Main duties of the job

Full job description provides an overview of the key tasks/responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

To be considered for this role, you should have experience supporting clinical applications in a healthcare environment, including Electronic Patient Record systems, incident management, application administration and user support. Applicants without relevant clinical systems experience are unlikely to meet the essential criteria outlined in the person specification.

Please note, if a sufficient number of applications for the role is received the advert will close early.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the role in the job description and person specification

Person specification

Education/ Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Operational knowledge of complex applications, such as Patient Administration and Clinical systems, preferably gained in a complex health care environment.

Desirable criteria

• ITIL Foundation qualification
• Oracle Millennium (formerly Cerner) Fundamentals

Previous experience

Essential criteria

• Experience of managing and resolving requests and incidents using an incident management system.
• Experience in the usage, support, maintenance, and administration of Clinical applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
• Knowledge of best practice in application support

Desirable criteria

• Experience of testing new software releases and updates
• Experience of supporting the delivery of applications from project into live support and also application upgrades

Skills/ Knowledge/ Ability

Essential criteria

• Able to prioritise workloads and resource them in response to changing demands and requirements.
• Able to effectively troubleshoot incidents and understand when to explore when required
• Strong communication skills and the ability to work as part of a large multi-disciplinary team and communicate with staff and colleagues at all levels, particularly when supporting applications users/staff

Desirable criteria

• Experience of delivering training to individuals or large groups of staff

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [e-mail]

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.