ICT Technical Services Manager

Allscreens Nationwide Ltd; Rivenhall; On-site; GBP 57,000 - 62,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Essex County Fire and Rescue Service is seeking an ICT Technical Services Manager to lead our team of technical analysts and deliver critical ICT solutions that keep services running 24/7.

You will drive ITIL practices, oversee incidents and changes, and coordinate across applications, networks, cloud infrastructure and cyber security to support desktop, CAD, and Fire Control systems in our on-site operation at Rivenhall.

Qualifications

• Experience leading third line ICT service teams.
• Proficiency across applications, networks, cloud infrastructure and cybersecurity.
• Experience managing desktop/infrastructure services, CAD and integrated communication systems in Fire Control rooms.
• Experience with cloud data centres and SaaS/PaaS environments.
• Knowledge of ITIL practices including change enablement and problem management, with involvement in major incident management.

Responsibilities

• Lead a team of ICT technical analysts delivering and managing critical ICT solutions.
• Oversee ITIL processes such as change enablement and problem management; participate in major incident management.
• Develop and coordinate across disciplines: applications, networks, cloud infrastructure and cybersecurity.
• Support desktop/infrastructure services and integrated fire control systems in operational environments.

Skills

ITIL practices

Change enablement

Problem management

Major incident management

Leadership

Cloud infrastructure

Cybersecurity

Networking

SaaS/PaaS

Cloud data lakes

Tools

Cloud data lakes

Job description

The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day.

Our next ICT Technical Services Manager will lead our team of technical analysts delivering and managing the critical ICT solutions and platforms that our Service relies on.

What You Will Be Working On

As an experienced leader of third line ICT service teams, you will enable and develop our range of specialists across key technical disciplines, such as applications, networks, cloud infrastructure and cyber security. The dynamic environment we manage includes all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems that keep our Service running effectively.

Our digital transformation has taken us from on-premise solutions to cloud data centre and SaaS/PaaS. Alongside delivering modern ICT, we facilitate integrations and data transfer across our critical environments via cloud data lakes.

You will own ITIL practices such as change enablement and problem management, as well as being a key participant in many other vital practices including major incident management. Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.

Proud member of the Disability Confident employer scheme

ICT Technical Services Manager

Company: Essex County Fire & Rescue Service Salary: £56,968 - £61,550 Hours: Full-time Location: Rivenhall, CM8 3HB Working pattern: On-site Job type: Permanent Posting date: 5 Aug 2026 Closing date: 19 Aug 2026

Summary

The Role

The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day.

Our next ICT Technical Services Manager will lead our team of technical analysts delivering and managing the critical ICT solutions and platforms that our Service relies on.

What You Will Be Working On

As an experienced leader of third line ICT service teams, you will enable and develop our range of specialists across key technical disciplines, such as applications, networks, cloud infrastructure and cyber security. The dynamic environment we manage includes all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems that keep our Service running effectively.

Our digital transformation has taken us from on-premise solutions to cloud data centre and SaaS/PaaS. Alongside delivering modern ICT, we facilitate integrations and data transfer across our critical environments via cloud data lakes.

You will own ITIL practices such as change enablement and problem management, as well as being a key participant in many other vital practices including major incident management. Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.