ICT Senior Technician

Networking Women in the Fire Service; Wychavon; On-site; GBP 39,000 - 49,000; Full time

Benefits offered by this job

29 days annual leave

Local government pension scheme

Flexi-time

Job summary

Hereford & Worcester Fire and Rescue Service is seeking an ICT Senior Technician to support, develop, and maintain core critical systems.

The role covers management of Microsoft platforms, virtualization, networking, security, and 3rd line support across enterprise infrastructure.

Qualifications

• Degree in Computer Science or Information Systems Technology, Management of Information Systems, or equivalent.
• Significant proven enterprise 3rd line server/infrastructure support experience.

Responsibilities

• Support core ICT services including Fire Control mobilisation, AD, Office 365, Azure, Entra and security.
• Develop, maintain and troubleshoot ICT systems and networks in a 24/7 environment.

Skills

Active Directory

Azure/Entra

VMware/Hyper-V

Networking

Office 365

SharePoint Online

TCP/IP Networking

Education

Degree in CS/IT

Tools

VMware

Hyper-V

Office 365

Azure

Entra

SharePoint Online

Cisco Networking

Job description

ICT Senior Technician

PO1 – £39,152 – £41,771 per annum

Increasing to £46,469 – £49,577 with out of hours cover

37 hours per week

ICT Department, Hindlip Hall, Hindlip Park.

Ready to reboot your career in a role where your ICT skills help keep a vital emergency service online and on track?

The Role

A full-time opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park.

The primary role of ICT Senior Technician is to support, develop and maintain the core HWFRS business critical systems, including but not limited to Fire Control mobilisation, Microsoft Office 365, Azure, Entra, Active Directory, Virtualisation Platforms VM Ware, Hyper V, System backups, File System Access, SharePoint Online, and network access perimeter and security.

As part of this role, you will be required to participate in the Out of Hours ICT Senior Technicians rota which is currently covering 1 in 5 weeks. This attracts an 18.69% per annum enhancement to the ICT Senior Technician’s salary. It is expected you would start out of hours cover once your initial training period had been completed.

The Person

The ideal applicant will be in possession of a degree in Computer Science or Information Systems Technology, Management of Information Systems, or significant proven experience within an enterprise business environment providing critical server/infrastructure 3rd line support.

Working knowledge of cloud services and SaaS operating models would be highly desirable, along with industry qualifications, such as Microsoft, Cisco and ITIL.

Skills and Experience

• Experience in supporting a comprehensive range of ICT services
• Significant working knowledge of Microsoft architectures, ideally at Enterprise level
• Substantial working knowledge of Microsoft Active Directory
• Significant experience working with enterprise networks, TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs and enterprise firewall security
• Significant working knowledge of Microsoft Active Directory. Experience of Microsoft Cloud services, such as Office 365 and Azure / Entra and Microsoft Exchange would be a distinct advantage
• Considerable working knowledge of Cisco networking device configuration and security including switches and routers in a corporate network environment
• Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others.
• Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure
• The ability to play a major role in ICT technical projects
• The ability to identify technical problems and offer logical solutions

Additional Factors

The successful applicant will be subject toaNPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.

About Us

Every day we’re helping to save lives and keep the community safe – and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

• 29 days annual leave entitlement increasing to 34 days after five years’ continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours.

The closing date for applications is 23:59 on Friday 28th August 2026.

Interviews to be held on Monday 7th September 2026.

For any further queries regarding the role, please contact Operational Support Manager Head of ICT Pete Chatwin on 07876 846482.