ICT Senior Technician

WMJobs; Worcester; On-site; GBP 39,000 - 50,000; Full time

Benefits offered by this job

29 days annual leave

Local government pension scheme

Flexi-time scheme

Job summary

Hereford & Worcester Fire and Rescue Service is seeking an ICT Senior Technician to support and enhance core systems, including Fire Control, Microsoft 365, Azure and AD, at Hindlip Park. The role requires 3rd line infrastructure expertise and the ability to work in a demanding, mission-critical environment.

You will join the ICT department, maintain security, participate in out-of-hours rotas, and contribute to major ICT projects while delivering reliable services to the organisation.

Qualifications

• Degree in Computer Science, Information Systems, or related field, or significant 3rd line support experience.

Responsibilities

• Support, develop and maintain core ICT systems (including Fire Control, Office 365, Azure, Entra).
• Provide 3rd line server/infrastructure support in an enterprise environment.
• Participate in the Out of Hours ICT rota (1 in 5 weeks) with 18.69% enhancement.
• Lead ICT projects and identify technical solutions.
• Ensure network security and business continuity.

Skills

Microsoft architectures

Active Directory

Enterprise networks

Cloud services

Cisco networking

VMware/Hyper-V

Networking basics

Education

Bachelor degree in CS/IS/IT

Tools

Office 365

Azure

Entra

Active Directory

VMware

Hyper-V

SharePoint Online

Job description

Hereford & Worcester Fire and Rescue Service

ICT Senior Technician

PO1 - £39,152 - £41,771 per annum

Increasing to £46,469 - £49,577 with out of hours cover

37 hours per week

ICT Department, Hindlip Hall, Hindlip Park.

Ready to reboot your career in a role where your ICT skills help keep a vital emergency service online and on track?

The Role

A full-time opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park.

The primary role of ICT Senior Technician is to support, develop and maintain the core HWFRS business critical systems, including but not limited to Fire Control mobilisation, Microsoft Office 365, Azure, Entra, Active Directory, Virtualisation Platforms VM Ware, Hyper V, System backups, File System Access, SharePoint Online, and network access perimeter and security.

As part of this role, you will be required to participate in the Out of Hours ICT Senior Technicians rota which is currently covering 1 in 5 weeks. This attracts an 18.69% per annum enhancement to the ICT Senior Technician’s salary. It is expected you would start out of hours cover once your initial training period had been completed.

The Person

The ideal applicant will be in possession of a degree in Computer Science or Information Systems Technology, Management of Information Systems, or significant proven experience within an enterprise business environment providing critical server/infrastructure 3rd line support.

Working knowledge of cloud services and SaaS operating models would be highly desirable, along with industry qualifications, such as Microsoft, Cisco and ITIL.

Skills And Experience

Experience in supporting a comprehensive range of ICT services

• Significant working knowledge of Microsoft architectures, ideally at Enterprise level
• Substantial working knowledge of Microsoft Active Directory
• Significant experience working with enterprise networks, TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs and enterprise firewall security
• Significant working knowledge of Microsoft Active Directory. Experience of Microsoft Cloud services, such as Office 365 and Azure / Entra and Microsoft Exchange would be a distinct advantage
• Considerable working knowledge of Cisco networking device configuration and security including switches and routers in a corporate network environment
• Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others.
• Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure
• The ability to play a major role in ICT technical projects
• The ability to identify technical problems and offer logical solutions

Additional Factors

The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.

About Us

Every day we're helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don't see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

• 29 days annual leave entitlement increasing to 34 days after five years’ continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours.

The closing date for applications is 23:59 on Friday 28th August 2026.

Interviews to be held on Monday 7th September 2026.

For any further queries regarding the role, please contact Operational Support Manager Head of ICT Pete Chatwin on 07876 846482.

Safeguarding

Hereford & Worcester Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff and volunteers are expected to share this commitment.

Attached documents

ICT Senior Technician JD.pdf

Support Staff Candidate Guidance Jan 2026.pdf