ICT Support Officer

PensionsAge; Bradford; On-site; GBP 25,000 - 34,000; Full time

Job summary

West Yorkshire Pension Fund (WYPF) is seeking two IT Support Officers to join the infrastructure, cloud and cyber security team. You will manage and report from ManageEngine ServiceDesk Plus, ensure daily backups, and maintain hardware inventories while resolving issues with proactive root cause analysis.

The role focuses on hands-on support within a structured, security-minded environment, contributing to reliability and resilience of IT operations for WYPF and its clients.

Qualifications

• Experience providing IT support across infrastructure, cloud and security domains.
• Familiarity with ManageEngine ServiceDesk Plus or similar ticketing tools.
• Knowledge of backup processes and off-site tape transfers.
• Experience maintaining asset registers and hardware inventories.
• Strong problem-solving and diagnostic abilities.

Responsibilities

• Provide support to the infrastructure, cloud and cyber security team.
• Manage, develop and report from ServiceDesk Plus.
• Ensure daily backups are completed on all servers and coordinate off-site transfer of backup tapes with third-party provider.
• Update NI Database, process Oracle exports and Tax Code updates; resolve issues.
• Maintain desktops, printers, mobile devices and other ICT hardware to agreed standards and timelines.
• Update and maintain asset registers and hardware inventories.
• Perform root cause analysis to reduce recurrence of issues.

Skills

IT Support

ServiceDesk Plus

Backup management

Asset management

Troubleshooting

Windows Server

Networking basics

Tools

ManageEngine ServiceDesk Plus

Job description

An exciting opportunity has arisen for two IT Support Officers to join the infrastructure, cloud and cyber security team at West Yorkshire Pension Fund (WYPF). At WYPF we look after over £20bn of pension funds and have circa 30 clients who we undertake pension administration for as well as run financial systems and an impressive artificial intelligence tooling suite to support parts of the organisation.

We are seeking two proactive and highly organised team players to support across all aspects of infrastructure, cloud and cyber security team across the Unit and to manage, develop and report from our existing ManageEngine ServiceDesk Plus .

Key Responsibilities

Provide support to the infrastructure, cloud and cyber security team.

Manage, develop and report from ServiceDesk plus.

Ensure daily backups are completed on all servers and coordinate the secure transfer of backup tapes off‑site in conjunction with our third‑party provider.

Check and upload "Tell Us Once" data, update the NI Database, process Oracle exports and Tax Code updates, and take appropriate action to resolve any issues.

Apply problem‑solving skills to evaluate and investigate issues, suggesting or implementing effective resolutions.

Ensure desktops, printers, mobile devices, and other ICT hardware are installed correctly, efficiently, and within agreed timescales and standards.

Maintain and update WYPF’s asset register and other hardware registers, ensuring accuracy at all times.

Maintain a can -do attitude to IT colleagues and customers by resolving issues and proactively performing root cause analysis to reduce reoccurrence

Note: this is not a first, second or third line support function or opportunity.

How To Apply

If you are interested in joining our team and would like some further information, please contact [e-mail]

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

Apply