Infrastructure & Cloud IT Support Officer

PensionsAge; Bradford; On-site; GBP 25,000 - 34,000; Full time

Job summary

West Yorkshire Pension Fund (WYPF) is seeking two IT Support Officers to join the infrastructure, cloud and cyber security team. You will manage and report from ManageEngine ServiceDesk Plus, ensure daily backups, and maintain hardware inventories while resolving issues with proactive root cause analysis.

The role focuses on hands-on support within a structured, security-minded environment, contributing to reliability and resilience of IT operations for WYPF and its clients.

Qualifications

• Experience providing IT support across infrastructure, cloud and security domains.
• Familiarity with ManageEngine ServiceDesk Plus or similar ticketing tools.
• Knowledge of backup processes and off-site tape transfers.
• Experience maintaining asset registers and hardware inventories.
• Strong problem-solving and diagnostic abilities.

Responsibilities

• Provide support to the infrastructure, cloud and cyber security team.
• Manage, develop and report from ServiceDesk Plus.
• Ensure daily backups are completed on all servers and coordinate off-site transfer of backup tapes with third-party provider.
• Update NI Database, process Oracle exports and Tax Code updates; resolve issues.
• Maintain desktops, printers, mobile devices and other ICT hardware to agreed standards and timelines.
• Update and maintain asset registers and hardware inventories.
• Perform root cause analysis to reduce recurrence of issues.

Skills

IT Support

ServiceDesk Plus

Backup management

Asset management

Troubleshooting

Windows Server

Networking basics

Tools

ManageEngine ServiceDesk Plus

Job description

West Yorkshire Pension Fund (WYPF) is seeking two IT Support Officers to join the infrastructure, cloud and cyber security team. You will manage and report from ManageEngine ServiceDesk Plus, ensure daily backups, and maintain hardware inventories while resolving issues with proactive root cause analysis.

The role focuses on hands-on support within a structured, security-minded environment, contributing to reliability and resilience of IT operations for WYPF and its clients.