ICT Support Manager

ICT Support Manager

Location: Watford, Hertfordshire

Salary: £48,000 + Pension + Parking

This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation. There will be plenty of opportunity for progression in this role.

Some of your duties will include:

1. Assisting with providing support for users based on-site and at remote locations throughout the UK
2. Managing busy helpdesk function and overseeing calls from users requiring IT support
3. Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
4. Producing job sheets and allocating work to be completed to team of field-based engineers
5. Providing support for hardware, software, services, tablets, Androids, and Windows phones
6. Tracking jobs being completed on system from instigation point through to successful completion

Regrettably, we are not able to respond to job applicants who are not shortlisted.