ICT Support Manager

Burton Bolton & Rose Recruitment Services Ltd; Watford; On-site; GBP 48,000; Full time

Job summary

An exciting opportunity awaits as an ICT Support Manager in a thriving organization based in Watford. This role offers a chance to lead a busy helpdesk, providing essential support to users both on-site and remotely. You'll be responsible for problem-solving at first call, managing a team of engineers, and ensuring seamless IT operations. With a focus on progression, this position is perfect for those looking to make a significant impact in a dynamic environment. If you're passionate about IT support and ready to take your career to the next level, this is the role for you.

Benefits

Pension

Parking

Qualifications

• Experience in managing IT support and helpdesk functions.
• Ability to solve technical problems efficiently.

Responsibilities

• Provide on-site and remote IT support for users across the UK.
• Manage helpdesk operations and oversee user support calls.

Skills

IT Support

Problem Solving

User Support

Helpdesk Management

Tools

Windows

Android

Tablets

Job description

ICT Support Manager

Location: Watford, Hertfordshire

Salary: £48,000 + Pension + Parking

This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation. There will be plenty of opportunity for progression in this role.

Some of your duties will include:

1. Assisting with providing support for users based on-site and at remote locations throughout the UK
2. Managing busy helpdesk function and overseeing calls from users requiring IT support
3. Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
4. Producing job sheets and allocating work to be completed to team of field-based engineers
5. Providing support for hardware, software, services, tablets, Androids, and Windows phones
6. Tracking jobs being completed on system from instigation point through to successful completion

Regrettably, we are not able to respond to job applicants who are not shortlisted.