IT Support Manager

Siemens Mobility; Oxford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Siemens Mobility is seeking an IT Support Manager to oversee a team providing critical support to approximately 650 users. You will lead the team in delivering IT solutions, implementing ITIL processes, and managing IT projects at the Eynsham facility, ensuring stakeholder requirements are met while promoting innovation and efficiency.

Benefits

26 days' holiday plus options to buy/sell additional days

Up to 10% employer pension contribution

Share and bonus scheme

Access to flexible benefits including private medical insurance

Free onsite gym

2 paid volunteering days annually

Up to £250 reimbursement for training courses

Corporate Social Responsibility opportunities

Qualifications

• Experience managing IT support for 300+ users.
• Strong project management experience required.
• Expertise in ITIL frameworks essential.

Responsibilities

• Lead and manage the IT support team for efficient service delivery.
• Plan and oversee IT projects including upgrades and migrations.
• Implement ITIL processes for incident, problem, and change management.

Skills

Problem-solving

Decision-making

Communication

Stakeholder management

Education

Degree in a relevant IT related subject

Project Management certification (PMP, PM@Siemens, PRINCE, etc.)

ITIL certification

Tools

IT support systems

Ticketing tools

Remote support technologies

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Siemens Healthineers MR Magnet Technology is the world’s leading designer and manufacturer of superconducting magnets for magnetic resonance imaging - over a third of MRI scanners installed worldwide have at their heart a magnet manufactured in our Eynsham factory. The business has been awarded several Queen’s Awards for export success, two Best Factory Awards and an IMechE Manufacturing Excellence Award and is justifiably proud of its engineering and manufacturing heritage.

As an IT Support Manager you'll be leading a team of six split across support, providing 1st and 2nd line issue resolution services to circa 650 users which will increase when our new Bicester facility opens in 2026, and infrastructure. You'll be responsible for day to day management of the team as well as taking the lead on process improvements and delivering a range of IT projects.You'll implement and maintain ITIL processes such as incident, problem, and change management and be responsible for business partner management across all functions of the business, essentially being the conduit between these functions and IT, translating needs/requirements into solutions and being the voice of IT to manage stakeholder expectations. There are still plenty of interesting infrastructure related projects to be involved in relating to the new site, and all Eynsham site IT projects will fall under your management, therefore proven experience of structure project management in previous roles will be essential. Due to the nature of this role we are looking for someone who is happy to be based on site 4 days out of 5 as a minimum (preference is full time on site).

Job Responsibilities:

• Manage and lead the IT support team, ensuring effective incident resolution and service delivery
• Plan, execute, and oversee IT projects, including system upgrades, migrations, and process improvements
• Implement and maintain ITIL processes such as incident, problem, and change management
• Lead root cause analysis and implement preventive measures to reduce recurring issues
• Ensure IT assets and resources are effectively managed
• Act as the primary point of contact between IT support and business stakeholders

About You:

• Proven experience as an IT Support Manager or in a similar leadership role, managing a team supporting upwards of 300+ users.
• Strong project management experience, with the ability to manage multiple projects simultaneously - able to demonstrate prior experience in managing end to end delivery of IT related projects using a structured methodology
• Expertise in ITIL frameworks, with an ITIL certification (preferred).
• Hands-on experience with IT support systems, ticketing tools, and remote support technologies.
• Strong problem-solving and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Experience with IT infrastructure, cloud services, and enterprise applications is a plus.
• Degree in a relevant IT related subject.
• Project Management certification (PMP, PM@Siemens, PRINCE, etc.)

Our Benefits:

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance and EV cars to dental cover
• Free to use onsite gym
• 2 paid volunteering days a year
• Up to £250 reimbursement against a single course training cost, which can be for anything you like, professional or personal related.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities. Siemens Healthineers are proud to be a Disability Confident Committed employer. If you require any adjustments at any stage of the recruitment process, please let us know.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.