IT Service Delivery Manager

Moore Kingston Smith; London; On-site; GBP 66,600 - 81,400; Full time

Benefits offered by this job

Hybrid working

25 days annual leave + 3 days at Christmas

Private medical insurance

Flexible benefits scheme

Income protection and wellbeing support

Job summary

A leading professional services firm in London is seeking a Service Delivery Manager to lead and improve IT services. Responsibilities include managing an IT support team, overseeing incident management, and enhancing service delivery. Candidates should have proven leadership experience and technical knowledge across key IT platforms. This role offers a competitive salary and benefits, including hybrid working and professional growth opportunities.

Qualifications

• Proven experience leading a multi-site IT Service Desk or enterprise support function.
• Strong leadership skills to coach and motivate technical teams.
• Track record in managing high-impact incidents and driving improvement.

Responsibilities

• Lead and develop a geographically distributed IT support team.
• Manage day-to-day IT service delivery across Service Desk and infrastructure.
• Monitor SLAs, KPIs, and service data for improvements.

Skills

Leadership skills

Technical knowledge in Microsoft Intune, Azure, Office 365

Stakeholder management

Incident management

Communication skills

Tools

Microsoft Intune

Azure

Office 365

Exchange Online

Job description

Overview

At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.

Application Deadline: 14 September 2025

Department: IT Support

Location: City, London

Compensation: £74,000 / year

What you’ll be doing

• Lead and develop a geographically distributed IT support team.
• Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
• Oversee incident, problem, and change management, ensuring swift resolutions.
• Act as ITIL lead, embedding best practice across the function.
• Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
• Champion a user-focused service culture and support smooth transitions for new projects and systems.

What we’re looking for

• Proven experience leading a multi-site IT Service Desk or enterprise support function.
• Strong leadership skills, with the ability to coach and motivate technical teams.
• Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
• Track record in managing high-impact incidents and driving continuous service improvement.
• Excellent stakeholder management and communication skills.
• Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).

Benefits

• Hybrid working, with our London City office as your base.
• Transparent pay framework, with salary reviews twice a year.
• 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
• Private medical insurance, pension, income protection, and wellbeing support.
• A flexible benefits scheme – from gym memberships and health assessments to tech and pet insurance.
• A culture that values inclusion, professional growth, and making a positive impact.

Interested? Apply today and help shape how technology empowers our people and clients.