ICT Program Director

Ericsson; Maidenhead; On-site; GBP 130,000 - 170,000; Full time

Job summary

Ericsson in the United Kingdom seeks a senior ICT Program Director to drive the delivery of CORE Networks solutions, leading large multi-vendor engagements from scoping to contract fulfillment. You will support the Key Account Manager with deep technical knowledge and own the program's delivery model.

You will lead global teams, improve profitability with AI and automation, manage risks and changes, and build trusted customer relationships on site at Reading.

Qualifications

• Earned University Degree in Engineering.
• 10–15 years as Program Manager/Director in ICT with Core/Cloud delivery.
• Experience delivering physical, virtualized, and/or containerized Network Function projects.
• Delivered Automation of test and deployment and GenAI adoption in deliveries.
• Supported sales efforts to drive new business.
• Strong project control and outcomes-focused approach.
• PMP Certification; ICT PD assessment preferred.

Responsibilities

• Drive sophisticated 5G and 4G Core and Cloud engagements from scoping through delivery for Ericsson’s Customers.
• Own end-to-end delivery of the program through contract fulfillment, ensuring customer satisfaction.
• Drive program profitability through efficiency, reuse, AI and automation.
• Drive upsell and program add-on sales and create new scope proposals.
• Build strong customer relationships and act as Ericsson agent at the customer site.
• Lead and empower global teams with governance and controls to ensure on-time delivery.
• Identify milestones and risks, implement solutions, and resolve issues.
• Lead change management with impacts on scope, budget, timeline and quality.
• Harvest best practices and foster a one-team culture.

Skills

Program management

Cloud delivery

5G/4G Core

Stakeholder management

Risk management

Change management

Financial acumen

AI & automation

Sales support

Leadership

Education

Engineering degree

Job description

Our Exciting Opportunity

We are now looking for a well-rounded and senior ICT Program Director to drive the delivery of Ericsson CORE Networks solutions. You will be driving large and complex program towards Ericsson’s customers and delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment. The ICT Program Director supports the Key Account Manager team with extensive technical knowledge and is the overall responsible for the Core delivery by owning the overall solution and the delivery model of the program.

You will

• Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson’s Customers in the Information and Communications Technology (ICT) industry.
• Own the end to end delivery of the program, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Customer Unit and corporate results.
• Ensure quality and on time delivery of program objectives.
• Drive program profitability by continuous efficiency, reuse, AI and automation.
• Drive upsell and program add on sales.
• Create solution/scope proposals for new and upsell opportunities.
• Build a strong Customer Relationship. Adopt daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a partner and system integrator.
• Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls
• Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues
• Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement
• Build strong internal and external relationships
• Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes
• Promote a “one team” atmosphere and coach project team members to support their professional growth

Key Qualifications

• At least 10-15 years as Program Manager, Program Director, Customer Project Manager, or Senior Solution Architect, including Core and Cloud delivery
• Earned University Degree in Engineering
• Successful experience delivering physical, virtualized, and/or containerized Network Function projects
• Delivered Automation of test and deployment and have successful track record in adopting GenAI into program deliveries.
• Supported sales efforts to drive new business
• Successful experience with project control; you know where your project is and where it needs to go to meet your targets
• Strong understanding of project management.
• Strong understanding of process engineering, automation and AI.
• Strong financial background and understanding of business case development
• Highly developed risk-management skills
• Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities
• Solid relationship management experience (leadership, engineers, developers, support, and sales team)
• An innovative and creative spirit
• PMP Certification; preferable ICT PD assessment.
• Strong Entrepreneurial and commercial thinking.
• Strong persuading, influencing and networking skills.
• Excellent planning and organizing skills, meeting customer expectations

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Kingdom (GB) || Reading