ICT Infrastructure Support Officer – Local Government

Salt Digital Recruitment; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the public sector is seeking an ICT Infrastructure Support Officer for a 6-month contract in Surrey. This hands-on role involves delivering 3rd-line support and contributing to significant IT transformation initiatives, specifically focusing on cloud migration and cybersecurity enhancements. Ideal candidates should have strong experience in infrastructure and cloud platforms along with a collaborative approach to teamwork.

Qualifications

• Proven experience in a 3rd-line or senior infrastructure support role.
• Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365.
• Understanding of cybersecurity fundamentals (e.g. firewalls, VPNs).

Responsibilities

• Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365.
• Support key infrastructure projects, including migration to Azure Cloud.
• Lead mini-projects and support wider transformation initiatives across the ICT estate.

Skills

Windows Server

Citrix

VMWare

Microsoft 365

Cybersecurity fundamentals

Technical documentation

Communication

Job description

Job Title: ICT Infrastructure Support Officer

Location: Surrey (Hybrid – 2 to 3 days on-site per week)

Contract Length: 6 months

Day Rate: £32.77 per hour (Umbrella)

IR35 Status: Inside IR35

Salt’s Local Government team is working with a public sector organisation in Surrey that is undertaking a significant infrastructure and digital transformation programme. As part of this, they’re looking to bring in an experienced ICT Infrastructure Support Officer to provide high-quality 3rd-line support and play a key role in delivering several strategic IT initiatives.

This is a hands-on role for someone who is confident across infrastructure, cloud platforms, and cyber resilience. You’ll be embedded in a close-knit ICT & Digital Services team supporting more than 450 users across a modernising technology estate.

Key Responsibilities:

• Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365 environments
• Support key infrastructure projects, including:
  • Migration to Azure Cloud (including IaaS and SaaS components)
  • EUC rollout of Windows 11 and Entra ID (Azure AD)
  • Cybersecurity improvements and threat mitigation
• Maintain and update technical documentation including runbooks, SOPs, and network diagrams
• Monitor, troubleshoot, and resolve issues related to networking, backups, and cyber defences
• Contribute to disaster recovery planning, risk identification, and infrastructure documentation
• Lead mini-projects and support wider transformation initiatives across the ICT estate
• Occasionally provide cover for the ICT Service Desk and participate in an out-of-hours support rota

Essential Skills & Experience:

• Proven experience in a 3rd-line or senior infrastructure support role
• Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365
• Familiarity with cloud infrastructure, particularly Azure, Azure AD/Entra ID, Intune, SharePoint, and Teams
• Understanding of cybersecurity fundamentals (e.g. firewalls, VPNs, malware protection)
• Ability to produce and maintain high-quality technical documentation
• Confident communicator with a customer-first, collaborative approach

Desirable:

• Exposure to Local Government or wider public sector environments
• Familiarity with ITIL processes and service desk operations
• Experience coaching or mentoring technical colleagues

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2506-354238

Salary: Up to £32.77 per hour + Inside IR35

Salary per: hour

Job Duration: 6 months

Job Start Date: 30/06/2025

Job Industries: Cloud Infrastructure & EUC

Job Locations: Surrey

Job Types: Contract

Apply for this Job

Name *

Please enter your full name.

Email *

Enter a valid email address.

Upload a CV *

Upload your CV to accompany your application for this job.

Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy *

Fields marked with * are required.