Regulatory Support Officer

Regulator of Social Housing (RSH); Bristol; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

The Regulator of Social Housing is seeking a Regulatory Support Officer to enhance regulation efforts in the housing sector. This role involves coordination of regulatory activities, engagement with stakeholders, and fostering improvements in housing conditions across England. It offers a chance to make a meaningful impact while enjoying flexible and hybrid working arrangements with numerous benefits.

Benefits

35 hour working week

33 days annual leave

Civil Service Pension Scheme

Flexible and hybrid working

Staff discount scheme

Cycle to work scheme

Health Screening

Qualifications

• Understanding of regulator’s role in housing.
• Relevant experience in governance or regulatory environments.
• Ability to manage relationships with diverse stakeholders.

Responsibilities

• Support regulatory work through coordination and delivery.
• Engage with landlords and other stakeholders.
• Contribute to the continuous improvement of regulatory processes.

Skills

Communication skills

Analytical evaluation skills

Organizational skills

Job description

Job Title: Regulatory Support Officer
Number of vacancies: 1
Location: Manchester, Leeds, Bristol, Birmingham
Permanent/fixed-term: Permanent
Grade: 15
Salary: £40,461 - £44,721
Closing date: 22/06/25

Summary:
We are currently looking for a Regulatory Support Officer to join us at the Regulator of Social Housing.

With a career at RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses 4 million people across England.

Working as part of our Regulatory Engagement Directorate, you will support the delivery of effective regulation of landlords as we make sure they are well run and financially viable. Our regulation continues to drive social landlords to deliver improvements in the safety and quality of homes and engage with tenants in the delivery of services.

Job Description:
As the Regulatory Support Officer (RSO), you will lead on the co-ordination and support for delivery of regulatory work.
This will span across the different programmes of analysis, engagement and inspections our frontline regulators deliver.

The role also entails carry out review and analysis to capture themes and learning, feeding into continuous improvement of our processes and ways of working. Some aspects of the work may involve engaging with landlords and other stakeholders to support our assurance gathering, follow up on referrals and undertake less complex casework. You will assist in the programming, coordination and delivery of the directorate’s programme of regulatory inspections and responsive work.

The RSO is an integral part of ensuring our regulatory work is delivered in an effective, efficient and timely way that aligns with corporate objectives and values. The role is also intended to provide an opportunity to gain experience, skills and knowledge in how we regulate landlords to deliver our purpose, driving them to improve outcomes to tenants.

Responsibilities:

As the successful candidate, you will have a sound understanding of regulator’s role and have relevant experience in a housing, governance, risk management or other comparable regulatory environment. You will have strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders, as well as good analytical evaluation skills, with the ability to produce summarised evidenced assurance.

You will be able to work across team boundaries in a collaborative and inclusive way and will have a strong organisation skills, with the ability to support the management of programmes and projects to meet competing deadlines.

General Information:

Why work at RSH?

At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

Location

We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2025/26, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

Interviews

Interviews are expected to take place w/c 7th and 14th July and will be held via Microsoft Teams.

Benefits and Salary

At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process
For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. You must provide a supporting statement, detailing how you meet the criteria of the role, in order for your application to be considered. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment.

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.