Regulatory Support Officer

Regulator of Social Housing; Manchester; Hybrid; GBP 41,000; Full time

Job summary

The Regulator of Social Housing is seeking a Regulatory Support Officer to enhance regulatory efforts across England. The role involves supporting the delivery of regulatory work, engaging with stakeholders, and ensuring effective regulation of social landlords. This position offers opportunities to develop skills in regulatory practices and contribute to valuable outcomes for tenants.

Benefits

Civil Service Defined Benefit Pension Scheme

Flexible and hybrid working arrangements

33 days annual leave

Staff discount scheme

Cycle to work scheme

Nuffield Health screening

Qualifications

• Sound understanding of the regulator's role and relevant experience in a housing or regulatory environment.
• Strong verbal and written communication skills.
• Good analytical evaluation skills.

Responsibilities

• Coordinate and support regulatory work across analysis, engagement, and inspections.
• Conduct review and analysis to improve processes.
• Engage with landlords and stakeholders for assurance gathering.

Skills

Understanding of regulatory roles

Communication skills

Analytical evaluation

Relationship management

Organisational skills

Education

Experience in housing or regulatory environment

Job description

Birmingham, West Midlands (England), B2 4BH : Bristol, South West England, BS1 6EH : Leeds, Yorkshire and the Humber, LS1 4AP : Manchester, North West England, M1 4BT

Job Summary

We are currently looking for a Regulatory Support Officer to join us at the Regulator of Social Housing.

With a career at RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses 4 million people across England.

Working as part of our Regulatory Engagement Directorate, you will support the delivery of effective regulation of landlords as we make sure they are well run and financially viable. Our regulation continues to drive social landlords to deliver improvements in the safety and quality of homes and engage with tenants in the delivery of services.

Job Description

As the Regulatory Support Officer (RSO), you will lead on the co-ordination and support for delivery of regulatory work. This will span across the different programmes of analysis, engagement and inspections our frontline regulators deliver.

You will also carry out review and analysis to capture themes and learning, feeding into continuous improvement of our processes and ways of working. Some aspects of the work may involve engaging with landlords and other stakeholders to support our assurance gathering, following up on referrals and undertaking less complex casework. You will assist in the programming, coordination and delivery of the directorate’s programme of regulatory inspections and responsive work.

The RSO is an integral part of ensuring our regulatory work is delivered in an effective, efficient and timely way that aligns with corporate objectives and values. You will also have an opportunity to gain experience, skills and knowledge in how we regulate landlords to deliver our purpose, driving them to improve outcomes to tenants.

As the Regulatory Support Officer (RSO), you will lead on the co-ordination and support for delivery of regulatory work. This will span across the different programmes of analysis, engagement and inspections our frontline regulators deliver.

You will also carry out review and analysis to capture themes and learning, feeding into continuous improvement of our processes and ways of working. Some aspects of the work may involve engaging with landlords and other stakeholders to support our assurance gathering, following up on referrals and undertaking less complex casework. You will assist in the programming, coordination and delivery of the directorate’s programme of regulatory inspections and responsive work.

The RSO is an integral part of ensuring our regulatory work is delivered in an effective, efficient and timely way that aligns with corporate objectives and values. You will also have an opportunity to gain experience, skills and knowledge in how we regulate landlords to deliver our purpose, driving them to improve outcomes to tenants.

Person specification

As the successful candidate, you will have a sound understanding of regulator’s role and have relevant experience in a housing, governance, risk management or other comparable regulatory environment. You will have strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders, as well as good analytical evaluation skills, with the ability to produce summarised evidenced assurance.

You will be able to work across team boundaries in a collaborative and inclusive way and will have a strong organisation skills, with the ability to support the management of programmes and projects to meet competing deadlines.

Alongside your salary of £40,461, Regulator of Social Housing contributes £11,721 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work at RSH?

At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

Location

We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2025/26, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

Benefits And Salary

At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. You must provide a supporting statement, detailing how you meet the criteria of the role, in order for your application to be considered. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment.

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.

Selection process details

Interviews

Interviews are expected to take place w/c 7th and 14th July and will be held via Microsoft Teams.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

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Recruitment team

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