ICT Field Technician

St Ralph Sherwin Catholic Multi Academy Trust; Breadsall; On-site; GBP 21,000 - 27,000; Full time

Job summary

The St Ralph Sherwin Catholic Multi Academy Trust is seeking an enthusiastic ICT Field Technician to support staff and students across a cluster of academies, ensuring reliable ICT services that underpin teaching and learning. You will maintain hardware and software, resolve issues promptly, contribute to ITIL-based helpdesk operations, and help deliver ICT projects within our Trust ICT Team.

This role involves flexible working across several sites, a commitment to high service standards, and

Responsibilities

• Deliver high standard of customer service to staff and students across the Trust.
• Provide technical support and assistance across a designated cluster of academies.
• Support and develop ITIL-based helpdesk service, ensuring timely resolution of support requests.
• Maintain and troubleshoot a wide range of hardware, software and network solutions across diverse educational environments.
• Contribute to the delivery of ICT projects and technology initiatives across the Trust.

Job description

We are seeking an enthusiastic and proactive ICT Field Technician to join our Trust ICT Team, supporting our academies in maintaining and developing high-quality ICT infrastructure, systems and services. Working across a cluster of schools, you will play a key role in ensuring staff and students have access to reliable technology that supports teaching, learning and day-to-day operations.

• Deliver a high standard of customer service to staff and students across the Trust.
• Provide technical support and assistance across a designated cluster of academies.
• Support and develop our ITIL-based helpdesk service, ensuring timely resolution of support requests.
• Maintain and troubleshoot a wide range of hardware, software and network solutions across diverse educational environments.
• Contribute to the delivery of exciting ICT projects and technology initiatives across the Trust.

We are looking for someone who is:

• Customer-focused - committed to providing a friendly, professional and responsive service that supports teaching and learning.
• A quick learner - able to adapt to evolving technologies and educational requirements in a fast-paced environment.
• Enthusiastic and motivated - keen to develop their skills, contribute to the team and make a positive impact across our schools.
• Flexible and adaptable - willing to occasionally undertake work outside normal working hours, including evenings and weekends, when required.

The St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, is a family of 25 Catholic schools across Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport.

Our mission is simple: to improve the lives and futures of the children and young people we serve. We provide outstanding educational opportunities, rooted in strong Catholic values, and are united by a shared commitment to excellence in everything we do.

• Excellent professional development opportunities through high-quality CPD programmes, delivered in partnership with Nottingham Teaching School Alliance. Our Leadership Academy also supports the development of future leaders.
• Opportunities for career progression across our family of 25 academies and the wider network of 84 diocesan academies.
• Employee Assistance Programme, providing free and confidential advice, guidance and wellbeing support 24 hours a day, 7 days a week.
• Competitive pension schemes, including the Local Government Pension Scheme for support staff, with generous employer contributions.
• Nationally aligned terms and conditions, ensuring fair and consistent pay and employment practices for all colleagues.