ICT Infrastructure Manager

South Wales Police; Wales; On-site; GBP 53,000 - 57,000; Full time

Benefits offered by this job

Training and development

Local Government Pension Scheme

24–29 days annual leave

Flexible working

Free on-site parking

On-site fitness centre

Canteen

Cycle to work

Wellness programmes

Discount card

Job summary

South Wales Police is seeking an ICT Infrastructure Manager at the Headquarters in Bridgend to lead a large team of specialists. You will design, develop and maintain the organisation’s technical infrastructure, spanning on-premise and cloud services, while ensuring secure, reliable and efficient operations and lifecycle management of configurations.

The role requires a bachelor’s degree or ICT qualification or equivalent experience, strong leadership, and extensive experience in infrastructure

Qualifications

• Bachelor's degree or ICT qualification or equivalent experience required.
• Proven experience leading a team of technical specialists.
• Experience of managing day-to-day ICT operations and infrastructure projects.

Responsibilities

• Manage day-to-day infrastructure operations including servers, network, security and cloud services.
• Lead infrastructure projects including upgrades, migrations and system implementations.
• Develop and maintain security protocols and procedures for infrastructure systems.
• Oversee disaster recovery and business continuity planning.
• Provide technical guidance to the infrastructure team and ICT.
• Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient.
• To provide specialist advice and guidance on a range of complex and/or escalated technical issues.

Skills

Team leadership

Infrastructure management

ICT operations

System integration

Infrastructure projects

Analytical skills

Problem solving

Technical guidance

Education

Bachelor's degree in ICT

ICT qualification

Job description

Job Title: ICT Infrastructure Manager

Location: South Wales Police Headquarters, Bridgend, Wales

Salary: £53,451 - £57,186 per annum

Job Type: Full Time, Permanent

Working Hours: 37 hours per week

Closing Date: 03/11/2026, 15:00

Are you looking for your next career step?

Do you want to be a part of an Innovative Organisation?

About Us:

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role:

We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police's technical infrastructure.

As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners. Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items.

Responsibilities:

• Manage the day-to-day infrastructure operations including servers, network, security and cloud services.
• Lead infrastructure projects including upgrades, migrations and system implementations.
• Develop and maintain security protocols and procedures for infrastructure systems.
• Oversee disaster recovery and business continuity planning.
• Provide technical guidance to the infrastructure team and other teams within ICT.
• Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient.
• To provide specialist advice and guidance on a range of complex and/or escalated technical issues.

About you:

Requirements:

• Possess any of the following:
  • A bachelor's degree in an ICT related subject
  • An ICT related qualification
  • Demonstratable equivalent skills or experience
• Proven experience of managing a team of technical specialists.
• Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level.
• Proven experience of managing day-to-day ICT operations.
• Skilled in system integration as well as a sound knowledge of major ICT platforms
• Experience in leading infrastructure projects
• Strong analytical and problem-solving skills

Benefits Include:

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.

Additional Information:

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MVSC Vetting.

Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

Candidates with the relevant experience or job titles of: ICT Infrastructure Manager, Head of Infrastructure, IT Operations Manager, Infrastructure Delivery Manager, Server and Network Manager, Technical Services Manager, Cloud Operations Manager, Enterprise Infrastructure Lead, ICT Platforms Manager, Senior IT Manager, may also be considered for this role.