ICT Desktop Support Engineer

Chapman Freeborn Airchartering; Gatwick; On-site; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

LinkedIn Learning access

Career opportunities

Job summary

A leading airchartering company is looking for an ICT Desktop Support Engineer to join their team in Gatwick, UK. The role involves providing technical support globally, troubleshooting various IT issues, and proposing improvements for the ICT infrastructure. The ideal candidate will assist users with hardware and software and contribute to the maintenance of office network resources. This position offers a competitive salary within a diverse international team and opportunities for professional development.

Qualifications

• Experience in providing technical support via various channels.
• Ability to troubleshoot network, hardware, and software issues.
• Proven skills in setting up various IT equipment.

Responsibilities

• Provide technical support to users worldwide.
• Document support activities in the ticketing system.
• Set up and test notebooks, desktops, and peripherals.
• Propose improvements to the ICT infrastructure.

Skills

Technical support

Troubleshooting

User training

Network management

Job description

ICT Desktop Support Engineer – Gatwick, UK

Chapman Freeborn is seeking an ICT Desktop Support Engineer for our team based in Gatwick, UK. This role supports a global IT service by assisting users, maintaining IT systems, and driving infrastructure improvements.

Purpose of Role

• Assist the Head of ICT and the ICT Support Supervisor in ensuring that an effective ICT service is provided globally by supporting all users and maintaining a healthy IT system.
• Propose and implement improvements to the ICT infrastructure worldwide.

Key Job Responsibilities

• Provide technical support to all users worldwide via phone, remote session, email, or on-site.
• Document all support activities in the ticketing system and proactively manage tickets.
• Troubleshoot network, hardware, and software issues with end users.
• Set up and test notebooks, desktops, and peripherals.
• Provide training on effective use of hardware and software.
• Support and expand the office network infrastructure.
• Maintain and monitor critical business ICT resources.
• Propose process improvements within Chapman Freeborn.
• Handle queries from handheld devices.
• Assess functional needs for software and hardware purchases.
• Recommend and/or perform upgrades to ensure longevity.
• Perform maintenance on desktop hardware.
• Assist in maintaining LAN/WAN records and telephone systems cabling.

What We Offer

• Competitive salary
• Comprehensive benefits package
• Opportunity to join a global company and be part of a diverse international team
• Professional development and career opportunities
• Unlimited access to LinkedIn Learning courses

Equal Employment Opportunity Statement

Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff. We provide equal opportunities and prohibit discrimination of any type. This policy applies to all employment terms and conditions.