IT Support Engineer - Newark, Nottinghamshire

Chattertons Solicitors; United Kingdom; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Chattertons Solicitors is looking for an IT Support Engineer to be part of the ICT team at their Newark office. You'll provide vital helpdesk support, maintaining systems used daily by staff across all offices. The role includes travel between locations and may require working out of hours.

Qualifications include a computing degree or equivalent industry experience. Visit various office locations to assist with IT-related issues and administration tasks.

Qualifications

• Maths Level 2 and English Level 2.
• Experience with Windows Server 2016/2019/2022.
• Knowledge of network protocols and security.

Responsibilities

• Provide first-line helpdesk support across all offices.
• Deliver remote and on-site IT support.
• Administer Microsoft 365 services including Exchange Online.

Skills

Windows 11

Active Directory

Microsoft 365 Administration

Troubleshooting Skills

Customer Focus

Network Management

Helpdesk Systems

Endpoint Security

Education

Computing degree or equivalent experience

Tools

Microsoft Intune

SOS Connect

Diktamen

Job description

We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands‑on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day.

The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out‑of‑hours work to support maintenance windows, patching and migrations.

Location: Newark – Regular travel to all Chattertons offices

Department: ICT Department

Hours: 9am – 5.15pm Monday to Friday

Salary: Depending on Experience

Key Responsibilities

• Provide first‑line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records.
• Deliver remote and on‑site support across all offices for hardware, software, account, connectivity and day‑to‑day VDI issues.
• Provision, build, deploy, issue, recover and lifecycle‑manage end‑user devices and peripherals, maintaining accurate asset and stock records throughout.
• Carry out joiner, cross‑boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery.
• Administer Microsoft 365 services, including Exchange Online (+ On‑Premise Exchange) Teams, SharePoint and OneDrive.
• Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings.
• Install, configure and troubleshoot legal line‑of‑business applications, including SOS Connect / SOS Practice Manager and Diktamen.
• Maintain endpoint security tooling, support security awareness activity and training, and escalates cyber security concerns where appropriate.
• Verify backups, assist with file restore requests and participate in restore testing.
• Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site‑specific issues.
• Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts.
• Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture.

Candidate Profile

• Maths Level 2 and English Level 2.
• Computing degree, higher education course, or equivalent industry experience.
• Windows 11 and Windows Server (2016 / 2019 / 2022) including Hyper‑V.
• Active Directory and Group Policy.
• Microsoft 365 and Exchange Online administration.
• Microsoft Intune endpoint management and device provisioning
• Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls.
• Helpdesk / ticketing systems and remote support tools.
• Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator).
• Legal line‑of‑business applications (e.g. SOS Connect, Diktamen).
• Endpoint security tooling and backup tooling.
• IT asset and stock management, including inventory control and asset lifecycle tracking.
• Strong troubleshooting and diagnostic skills across hardware, software and networks.
• Excellent communication, able to explain technical matters to non‑technical users.
• Well organised, able to prioritise a varied workload and work to deadlines.
• Accurate documentation and record‑keeping.
• Proactive, taking initiative and ownership of issues through to resolution.
• Customer‑focused and approachable, builds rapport with users.
• A team player with integrity who also works well independently.
• Flexible, adaptable and willing to learn and upskill
• Team player.
• Sense of humour.
• Full current driving licence and use of own vehicle (business insurance) for travel across offices.
• Willing to work occasional out‑of‑hours for maintenance, patching and migrations.

Benefits

Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm’s position on equal opportunity in all aspects of employment. This is available upon request.