IT Apprentice

Oxfordshire City Council; Eastleigh, Princes Risborough; On-site; GBP 15,000; Full time

Job summary

Join a dynamic team as the first point of contact for support requests in a role that emphasizes customer service and effective communication. In this position, you will handle incoming support calls and emails, ensuring all inquiries are logged and addressed promptly. This is an excellent opportunity for young individuals looking to gain experience in a supportive environment while contributing to the efficiency of the team. If you are eager to learn and grow, this role offers a fantastic entry point into the world of customer support.

Responsibilities

• Be the first point of contact for incoming support calls and emails.
• Ensure all support requests are logged and managed to meet SLAs.

Job description

Location: Didcot, Henley, High Wycombe, and Princes Risborough

Age requirement: 16+

Number of positions: 1

Pay: £15,000 a year

Description

You will be the first point of contact for all incoming support calls, emails, and sessions, ensuring all support requests are logged in the system, clients are kept updated, and incident and request tickets are managed to meet established SLAs.

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