ICS Account Manager – Bristol

Supply Chain Coordination Limited; Bristol; On-site; GBP 38,000 - 46,000; Full time

Job summary

A leading company in the NHS Supply Chain is seeking an ICS Account Manager to develop and implement strategies that deliver value beyond savings. This role involves building strong relationships, managing customer interactions, and driving growth while ensuring accountability for revenue and savings KPIs. The company offers competitive salary, benefits, and a commitment to employee development.

Benefits

Car Allowance

Annual bonus schemes

27 days holiday plus bank holidays

Paid well-being leave

Generous pension scheme

Flexible Benefits Scheme

Paid volunteering leave

Discounts from Blue Light Card

Qualifications

• Advanced level of consultative selling.
• Building effective relationships and engaging with a wide network.

Responsibilities

• Developing and implementing ICS level plans.
• Influencing a complex business internally to support customer goals.
• Owning first line customer relationship.

Skills

Influencing senior stakeholders

Effective communication

Consultative selling

Customer focused approach

Job description

Job Posted: 7 April 2025
Job Updated: 15 May 2025

Salary: £38,728 potential to rise to £45,562 over 3 years

NHS Supply Chain are recruiting for an ICS Account Manager in our Hospital Care Team

Every day you will …

• Developing and implementing ICS level plans to deliver value beyond savings across an ICS utilising a consultative approach
• Developing strong senior relationships and being able to co-ordinate and structure internal resources to support customer activities
• Influencing a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate
• Accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required
• Working collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and co-ordinating those activities into a single customer plan
• Identifying, managing and accelerating delivery of growth and savings opportunities for assigned territory.
• Owning first line customer relationship
• Working collaboratively with customers and colleagues to achieve joint goals
• Driving value for customers
• Accountability for revenue and savings KPIs within assigned region

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Car Allowance – subject to criteria
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Influencing senior stakeholders both internal and external
• Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally
• Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers
• Advanced level of consultative selling
• Building effective relationships and engaging with a wide network
• Leveraging a wide network to provide insight and influence outcomes
• Utilising a customer focussed approach
• Clear and effective communications skills
• Managing complexity
• Ensuring accountability

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us [e-mail]

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at [e-mail] who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.