Ice Rink Box Office Administrator - Training Included

Durham Ice and Sports Stadiums Ltd; Whitley Bay; On-site; GBP 18,000 - 24,000; Part time

Job summary

Durham Ice and Sports Stadiums Ltd is seeking an Administrator/Box Office Assistant to handle the day-to-day running of the box office and reception at Whitley Bay Ice Rink. The role includes supporting event programmes and handling customer enquiries.

Full training will be provided. A probation period of 12 weeks applies. Flexible shift patterns with hours in the evenings and weekends may be required.

Qualifications

• Excellent customer service
• General knowledge of Whitley Bay Ice Rink programmes (training will be given)
• Administrative skills and quick basic mental arithmetic
• Ability to work effectively within a team
• Ability to use a computerised ticketing system (training will be given)
• Accuracy and attention to detail

Responsibilities

• Ensure the smooth day-to-day running of box office / reception.
• Support Management team in the running of Ice Rink programmes and events, remaining fully informed about all programmes and events available to customers.
• Assist with customer complaints, as and when required.
• Basic data input into management systems and Microsoft Office.

Skills

Customer service

Teamwork

Administrative skills

Mental arithmetic

Attention to detail

Tools

Computerised ticketing system

Job description

Durham Ice and Sports Stadiums Ltd is seeking an Administrator/Box Office Assistant to handle the day-to-day running of the box office and reception at Whitley Bay Ice Rink. The role includes supporting event programmes and handling customer enquiries.

Full training will be provided. A probation period of 12 weeks applies. Flexible shift patterns with hours in the evenings and weekends may be required.