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Durham Ice and Sports Stadiums Ltd; Whitley Bay; Sur place; GBP 18 000 - 24 000; Temps partiel

Résumé du poste

Durham Ice and Sports Stadiums Ltd is seeking an Administrator/Box Office Assistant to handle the day-to-day running of the box office and reception at Whitley Bay Ice Rink. The role includes supporting event programmes and handling customer enquiries.

Full training will be provided. A probation period of 12 weeks applies. Flexible shift patterns with hours in the evenings and weekends may be required.

Qualifications

• Excellent customer service
• General knowledge of Whitley Bay Ice Rink programmes (training will be given)
• Administrative skills and quick basic mental arithmetic
• Ability to work effectively within a team
• Ability to use a computerised ticketing system (training will be given)
• Accuracy and attention to detail

Responsabilités

• Ensure the smooth day-to-day running of box office / reception.
• Support Management team in the running of Ice Rink programmes and events, remaining fully informed about all programmes and events available to customers.
• Assist with customer complaints, as and when required.
• Basic data input into management systems and Microsoft Office.

Connaissances

Customer service

Teamwork

Administrative skills

Mental arithmetic

Attention to detail

Outils

Computerised ticketing system

Description du poste

WHITLEY BAY ICE RINK: Administrator/Box Office Vacancy

Day to Day running of Box Office / Reception

a. Ensure the smooth day-to-day running of box office / reception,

c. Support Management team in the running of Ice Rink programmes and Events, remaining fully informed about all programmes and events available to customers.

d. Assist with customer complaints, as and when required.

e. Basic data input into management systems and microsoft office.

Knowledge requirements

• Excellent customer service
• General knowledge and understanding of Whitley Bay Ice Rinks programmes- training will be given.
• Administrative skills, quick basic mental arithmetic.
• Ability to work effectively within a team setting
• Ability to use a computerised ticketing system - as and when required. Training will be given.
• Accuracy and attention to detail

Full Training will be given. Probation period of 12 weeks.

Shift Patterns: Flexibility required and extra hours available.

Monday: 10-12:15 & 2-4:45pm

Thursday: 7-9:15pm

Friday: 10-12:15 & 2-4pm

(15.75 hours)

Extra hours available on evenings/weekends/school holidays we require flexibility to work on weekends as and when required.