IBA Technician

HFIS group; Borehamwood; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IBA Technician to join their dynamic team. In this full-time role, you'll support the IBA Lead by ensuring all finance activities comply with regulatory standards and internal service levels. Your expertise in CASS rules will be crucial as you monitor payments, oversee credit control, and manage finance agreements. With a focus on accuracy and attention to detail, you'll play a vital role in maintaining high-quality financial processes. Join a collaborative environment that values development and offers opportunities for professional growth while making a meaningful impact on customer satisfaction.

Benefits

Financial support for professional qualifications

In-house training

Relaxed dress code

Qualifications

• Demonstrable knowledge of CASS rules and finance agreements management.
• Excellent attention to detail and numeric skills for finance reconciliations.

Responsibilities

• Monitor incoming payments, oversee refunds, and manage finance agreements.
• Ensure timely completion of finance reconciliations and adherence to regulations.

Skills

CASS rules knowledge

Attention to detail

Communication skills

Numeric skills

Ability to meet deadlines

Teamwork

Education

Professional qualifications support

Tools

Excel

MS Word

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Working options | office-based with optional rotational remote working in line with divisional requirements / office based

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | IBA Lead

What we’re looking for:

We’re looking for an IBA Technician to support our IBA Lead, making sure all finance activities are handled in line with regulatory requirements and internal service levels.

You'll need demonstrable knowledge of the CASS rules as you’ll be monitoring incoming payments and overseeing refunds as well as setting up and maintaining finance agreements.

You need to have excellent attention to detail and accuracy, as you’ll be monitoring claims payments, defaults and cancellations as well as overseeing credit control.

You’ll be making sure that daily, weekly and month-end finance reconciliations and routines are completed in line with specified practices and procedures, so the ability to work to deadlines is essential.

Some of the things you'll get up to:

1. Monitoring and overseeing incoming payments and refunds, as well as setting up, cancelling and maintaining finance agreements with Close Finance
2. Reconciliations of cheques, card and BACS payments against the broking systems
3. Overseeing credit control
4. Ensuring broking accounts are aligned with the month-end process performed by management accountant
5. Regularly reviewing output of the IBA team (client side) and escalating issues to the IBA Lead
6. Supporting the IBA lead in operational management of the IBA Team
7. Ensuring that all accounting processes follow best practice principles
8. Ensuring that daily, weekly and month-end finance reconciliations and routines are completed on time and in line with specified practices and procedures
9. Ensuring that all documentation and processes fall within agreed service standards and FCA regulations
10. Regularly reviewing, maintaining and where required, improving accounts procedures, manuals, systems and processes

We’d like you to have:

1. Demonstrable knowledge of the CASS rules
2. Good IT skills particularly with Excel and MS Word
3. Excellent level of accuracy and attention to detail in all areas
4. Excellent telephone manner and the ability to communicate effectively with internal staff and external customers and suppliers
5. A good level of English, both written and oral
6. Excellent numeric skills
7. Ability to meet deadlines and prioritise the department’s own workload
8. Ability to work within a Team environment and to assist team members where required

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

About Us

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.