IBA Fiduciary Technician

Guy Carpenter; Witham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Marsh is seeking an IBA Fiduciary Technician to join the Client Support Services team in a hybrid role with home working two days a week and office presence in Witham. You will work with Reinsurance professionals and London teams to manage client accounts, settlements and cash flows while developing robust processes and working papers to support investigations and governance.

The role emphasizes autonomy, problem solving, and cross‑border collaboration.

Qualifications

• Accounts & Settlement knowledge.
• Track record of client account management and stakeholder engagement.
• Data management and analytical skills.
• Experience in Insurance or Reinsurance accounting and settlements.
• Knowledge of Bureau markets.
• Exposure to working with currencies.
• Mentoring and/or training colleagues.

Responsibilities

• Take responsibility for own workload, including where necessary definition of cases and associated issues.
• Work with a high degree of autonomy in relation to more routine aspects, liaising effectively with senior colleagues where guidance or escalation is required.
• Partner with the Operations Specialists to support with root cause analysis and develop improved process, protocols, and behaviours to improve outcomes in the future.
• Utilise knowledge of processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due.
• Liaise effectively with Client Service Support and Guy Carpenter client facing colleagues where necessary to ensure a coordinated approach is taken.
• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilisation of reserves or application of Guy Carpenter credit write back policy and/or processing of complex accounts.
• Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives.
• Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral and timely and accurate system entry of all assigned client activity.

Skills

Accounts & Settlement

Client accounting

Data management

Problem solving

Insurance accounting

Bureau markets

Currency handling

Mentoring

Job description

Our Client Support Services department have an opportunity for an IBA Fiduciary Technician with our Fiduciary Team supporting the LAC region. This is available on a hybrid basis, offering home working for 2 days, with the other 3 days based in our office in Witham.

What can you expect?

• Work with Reinsurance professionals across Witham and London


• Gain significant experience of working within a technical capacity for a Broker


• Apply your experience and further development within a role that’s truly progressive


• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk

We will rely on you to:

• Take responsibility for own workload, including where necessary definition of cases and associated issues.


• Work with a high degree of autonomy in relation to more routine aspects, liaising effectively with senior colleagues where guidance or escalation is required.


• Partner with the Operations Specialists to support with root cause analysis and develop improved process, protocols, and behaviours to improve outcomes in the future.


• Utilise knowledge of processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due.


• Liaise effectively with Client Service Support and Guy Carpenter client facing colleagues where necessary to ensure a coordinated approach is taken.


• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilisation of reserves or application of Guy Carpenter credit write back policy and/or processing of complex accounts.


• Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives.


• Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral and timely and accurate system entry of all assigned client activity.

What you need to have:

• Accounts & Settlement knowledge.


• Track record of successful client account management, relationship management, engagement and development.


• Successful management of workload; able to manage expectations of all clients and stakeholders.


• Data management and analytical skills.


• A strong client focus and good at problem solving to reconcile and unravel payment queries.

What makes you stand out:

• Experience of Insurance or Reinsurance accounting and settlement activities.


• Knowledge of Bureau markets.


• Exposure to working with currencies.


• Having provided guidance by mentoring and/or training colleagues

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.