Claims Technician

Guy Carpenter; Witham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Guy Carpenter is seeking a Facultative Claims Technician to join our Client Support Services team in Witham. The role offers hybrid working with two days at home and three days in the office.

You will handle technical duties related to client accounts and claims, and collaborate with London markets. Strong Excel and numeracy skills are essential, with experience in insurance/reinsurance advantageous.

Qualifications

• Experience in Insurance/Reinsurance is advantageous but not required.
• Strong Microsoft Excel skills and data analysis ability.
• Ability to manage workload and communicate clearly with clients and brokers.

Responsibilities

• Manage an assigned client portfolio with technical duties related to client accounts and claims.
• Assist with collection of funds and manage brokerage receivables and post-booking processes.
• Provide ad hoc reporting and ensure timely payment processing and stakeholder communication.
• Build and maintain relationships with Brokers, Clients and Markets.

Skills

Analytical skills

Excel

Numeracy

Tools

CLASS/ECF

IMR

Job description

Our Client Support Services department have an opportunity for a Facultative Claims Technician in our team. This is available on a hybrid basis, offering home working for 2 days a week, with the other 3 days based in our office in Witham.

Although Facultative experience would be advantageous, we are considering candidates with other technical Claims/Insurance backgrounds who can demonstrate strong analytical and Excel skills or candidates with strong numeracy skills/ qualifications looking to embark on a career in Reinsurance.

What can you expect:

• Work with Reinsurance professionals across Witham and London with experience and technical knowledge.
• Gain significant experience of working within a technical capacity for a Broker.
• Apply your experience and further development within a role that’s truly progressive and offers full end-to-end responsibility of a client portfolio.
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk.

We will rely on you to:

• Manage an assigned client portfolio, taking full responsibility of technical duties relating to client accounts, and claims.
• Work with Client and Market Fiduciary to assist with collection of funds.
• Manage brokerage receivables, funding, retention, e-trading, post booking receipt, ad hoc reporting requests, payment of funds and all management and transactional process steps.
• Promote, build and maintain relationships with Brokers, Clients and Markets
• Participate in training sessions and provide input within the team and/or department for all aspects of Facultative service processing to assist with troubleshooting.

What you need to have:

• Insurance/Reinsurance experience and a desire to move into the reinsurance sector.
• Competent Excel skills and proficiency in Microsoft Office Applications.
• Willingness to learn.
• Successful management of workload; with an ability to manage expectations.

What makes you stand out:

• Significant experience of working in a technical capacity for a Broker.
• Experience of using London Market systems such as CLASS/ECF and the IMR.
• Exposure to Reinsurance linked to Facultative placements

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.