Client Manager

Marsh Risk; Witham; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Marsh Risk in Witham is seeking a Client Manager/Account Handler to manage a diverse book, including renewals, mid-term adjustments and client inquiries, with a focus on delivering excellent service in the marine insurance space.

Based in the Witham office with hybrid working after probation, you will engage with a range of stakeholders, maintain accurate client records and support daily operations for efficient renewal processes and client support.

Qualifications

• Previous client-facing insurance or customer service experience.
• Strong communication skills and telephone manner.
• Good academic background with Maths and English.
• Office experience in insurance or customer service preferred.
• Proficiency in Microsoft Office; Acturis knowledge a plus.

Responsibilities

• Data inputting and maintenance of accurate client details.
• Prepare renewal packs including pre-renewal checks and update claims information.
• Policy documentation checking against client records for accuracy.
• Process transactions for renewals and mid-term adjustments.
• Collaborate with colleagues to handle enquiries and renewal requests.
• Answer incoming calls and route to the right teams.
• Take ownership of First Notification of Loss (FNoL) reports to Claims.
• Record cheques/payments daily and notify Finance.
• Reconcile accounting queries.
• Update notice boards and perform general housekeeping.
• Carry out ad hoc admin duties as required.

Skills

Client facing

Communication skills

Telephone manner

Attention to detail

Organisation

Education

GCSE Maths & English

A-Levels

Tools

Acturis

Microsoft Excel

Job description

We are seeking a talented Client Manager/Account Handler to join our Marsh Commercial/Bishop Skinner Team. This role will be based in the Witham office. This is a hybrid role that has a requirement of working at least four days a week in the office after an initial probation period.

In this position, you will take ownership of a diverse book of business, driving day-to-day operations such as renewals, mid-term adjustments, quotations, and promptly addressing client inquiries.

Whether you bring experience as an Account Handler in commercial, personal lines, marine, or private client sectors - you’re a passionate client-facing professional eager to dive into the marine insurance world - this role offers an exciting opportunity to grow with a global leader in insurance.

Strong communication skills and the confidence to engage effectively with a variety of stakeholders are key to your success in this role.

We will rely on you to:

• Data inputting and maintenance of accurate client details, ensuring data is consistently updated as required.
• Preparation of Scheme and open market renewal packs including pre-renewal checks and update of claims information within the required renewal timeframe.
• Policy documentation checking against client computer records to ensure accuracy.
• Process transactions on system for secured scheme renewals and mid-term adjustments.
• Work closely with colleagues to ensure efficient and prompt handling of all matters, day to day enquiries and renewal requests/workflow.
• Answering all incoming calls on the main-line numbers and routing calls efficiently and effectively to their destination.
• Take ownership of First Notification of Loss (FNoL) reports to the Claims Unit.
• Daily recording of cheques and payments received or card transactions and notification to/from Finance Operations.
• Reconcile accounting queries.
• Notice board updates.
• General Housekeeping - maintaining a safe working environment.
• Ad hoc administration duties, as required - such as word processing, database updates, taking minutes, ordering stationary etc.

What you need to have:

• Previous client facing insurance experience.
• Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English.
• Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities in an office environment would be advantageous, ideally within Insurance or Customer Service.
• Good communication skills and telephone manner are essential.
• Excellent attention to detail and organisation skills in completing assigned tasks.
• Proficiency in Microsoft Office Applications. Knowledge of Acturis would be an advantage.
• This role may suit someone looking for their first role in the insurance market

What makes you stand out:

• Previous Marine Insurance Experience
• Interest in boating or travel would be an advantage but not essential, as full training will be provided
• Strong numerical skills

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Hybrid

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.