I&M Customer Experience Advisor

Exertis (UK) Ltd.; United Kingdom; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans, wellbeing support, free

Extensive discounts from loved brands

25 holidays + bank holidays with 1 day

Enhanced Family Friendly Leave

Job summary

Flogas Britain is seeking an I&M Customer Experience Advisor to deliver market-leading service to our customers by phone and email in a hybrid Leicester-based role. You will handle high-volume inquiries, own installation questions, respond promptly to progress updates, and provide day-to-day administrative support to the I&M team, ensuring a smooth customer experience.

Join a 1,350-strong team with training, benefits and clear opportunities to develop while helping customers switch to

Qualifications

• Excellent communication skills both verbal and written.
• Ability to work in a team and show flexibility.
• PC literate with MS Office; familiar with CODAS.
• Willingness to work outside normal hours.
• Good interpersonal skills for customer communication.

Responsibilities

• Deal with all customer & CEC Installations Queries
• Respond quickly and courteously to customer requests and keep informed of progress
• Answer all incoming phone calls (into hunt group)
• Respond to customer email queries in line with company SLA’s
• Tools & equipment ordering

Skills

Excellent communication skills

Teamwork

Interpersonal skills

Customer service mindset

PC literate MS Office

Tools

CODAS

Excel

Word

Job description

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Job Title: I&M Customer Experience Advisor

Company: Flogas Britain

Location: Leicester, GB, LE7 1PF

Contract Type: Permanent

Location Type: Hybrid

Date Posted: 1 Sept 2026

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as an I&M Customer Experience Advisor

Reporting into the Customer engineering services manager, you will be responsible to provide a market leading service to both our commercial and domestic customers via the phone and email. You will take high volume inbound calls and to manage customer queries effectively and taking ownership of customer installation queries, either by email or phone and responding quickly and courteously and keeping them informed of progress. You will also provide administrative assistance in the day-to-day running of the I&M department as required.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s what you’ll be doing

• Deal with all customer & CEC Installations Queries
• Responding quickly and courteously to customer requests and keeps them informed of progress
• Answer all incoming phone calls (into hunt group)
• Respond to customer email queries in line with company SLA’s
• Tools & equipment ordering

What we’ll need from you

• Excellent communication skills both verbal and written
• A responsible attitude and leads by example
• Ability to work effectively within a team
• Have good interpersonal skills and be able to communicate to customers on all levels
• Be able to communicate with customers directly, handle and champion any issues that might arise
• PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
• Be able to work outside normal working hours, when the business requires
• Have a flexible working approach and be able to convey a positive attitude to staff and customers at all times

What you’ll get from us

• You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.