I&M Customer Experience Advisor

Exertis (UK) Ltd.; Leicester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension

Life Assurance

Employee Assistance Plan

Health plans

Discounts from brands

25 holidays + bank holidays

Enhanced Family Leave

Job summary

Flogas Britain in Leicester is seeking an I&M Customer Experience Advisor to handle high-volume inbound calls and emails from commercial and domestic customers. Reporting to the Customer Engineering Services Manager, you will resolve installation queries promptly, keep customers informed, and provide administrative support across the I&M team.

You'll need excellent written and verbal communication, a collaborative team spirit, and proficiency with MS Office and CRM systems.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work effectively within a team.
• Strong interpersonal skills and customer focus.
• Proficient with MS Office and familiar with CRM systems.

Responsibilities

• Handle high-volume inbound calls and emails from commercial and domestic customers.
• Resolve installation queries and take ownership of issues.
• Provide timely updates to customers on progress.
• Assist in day-to-day administrative tasks for the I&M department.

Skills

Excellent communication

Team player

Interpersonal skills

Customer service

MS Office

Tools

CODAS

Excel

Word

CRM systems

Job description

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Job Title: I&M Customer Experience Advisor

Company: Flogas Britain

Location: Leicester, GB, LE7 1PF

Contract Type: Permanent

Location Type: Hybrid

Date Posted: 1 Sept 2026

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as an I&M Customer Experience Advisor

Reporting into the Customer engineering services manager, you will be responsible to provide a market leading service to both our commercial and domestic customers via the phone and email. You will take high volume inbound calls and to manage customer queries effectively and taking ownership of customer installation queries, either by email or phone and responding quickly and courteously and keeping them informed of progress. You will also provide administrative assistance in the day-to-day running of the I&M department as required.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s what you’ll be doing

• Deal with all customer & CEC Installations Queries
• Responding quickly and courteously to customer requests and keeps them informed of progress
• Answer all incoming phone calls (into hunt group)
• Respond to customer email queries in line with company SLA’s
• Tools & equipment ordering

What we’ll need from you

• Excellent communication skills both verbal and written
• A responsible attitude and leads by example
• Ability to work effectively within a team
• Have good interpersonal skills and be able to communicate to customers on all levels
• Be able to communicate with customers directly, handle and champion any issues that might arise
• PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
• Be able to work outside normal working hours, when the business requires
• Have a flexible working approach and be able to convey a positive attitude to staff and customers at all times

What you’ll get from us

• You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.