Hybrid Vehicle Maintenance Controller: Budget & Customer Liaison

Oakley Recruitment Limited; Tyseley; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Pension after probation

Hybrid working after probation

Job summary

Oakley Recruitment Limited is helping a fast-growing organisation recruit a Vehicle Maintenance Controller on a full-time permanent basis in the Tyseley area. The role involves authorising service/repairs, managing budgets and ensuring work aligns with warranties.

You will analyse faults, communicate clearly with customers and suppliers, and balance cost with excellent service while maintaining KPIs and working within budgets. Hybrid working becomes available after probation.

Qualifications

• Previous Maintenance Control, Motor Group Retailer Service Reception or Workshop Control experience.
• Strong technical knowledge with understanding vehicle maintenance and repair requirements.
• Confidently and clearly communicate technical information to both technical and non-technical stakeholders.
• Confident, articulate and customer-focused telephone manner.
• Strong communication and negotiation skills with customers and suppliers.

Responsibilities

• Authorising vehicle service, maintenance and repair work in line with manufacturer schedules, vehicle history and budgets.
• Managing maintenance budgets and ensuring requests meet warranty guidelines before approval.
• Analysing mechanical failures and identifying cost-effective repair solutions.
• Communicating findings clearly to customers and stakeholders in non-technical terms.
• Liaising with customers and suppliers to minimise downtime and complete work on time.
• Monitoring maintenance spend and supporting cost control across fleets.
• Building relationships with customers, suppliers and Fleet team.

Skills

Maintenance control experience

Strong technical knowledge

Customer-focused telephone manner

Communication and negotiation

Organised and analytical

MS Office 365

Tools

Microsoft Office 365

Job description

Oakley Recruitment Limited is helping a fast-growing organisation recruit a Vehicle Maintenance Controller on a full-time permanent basis in the Tyseley area. The role involves authorising service/repairs, managing budgets and ensuring work aligns with warranties.

You will analyse faults, communicate clearly with customers and suppliers, and balance cost with excellent service while maintaining KPIs and working within budgets. Hybrid working becomes available after probation.