Hybrid User Researcher — Shape B2B Product Strategy

Rightmove Group; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Private Medical Insurance

27 days holiday + volunteering days

Hybrid working with 2 office days min

Job summary

Rightmove Group is seeking a User Researcher to join our Experience Design team. You’ll lead strategic and tactical research across B2B and B2B2C ecosystems, embedding insights into product decisions and representing partner and consumer needs throughout the lifecycle.

You’ll work closely with the Lead Product Designer, Head of Product, and Senior Product Manager to shape roadmaps, build scalable research systems, and mentor cross-functional colleagues. This role offers hybrid working in the UK.

Qualifications

• Strong communication and storytelling skills tailored to influence diverse audiences.
• Expertise in qualitative and quantitative research methods with strong analysis and synthesis abilities.
• Strategic thinking balancing user insights with business needs.
• Empathy-driven relationship building with users, stakeholders and cross-functional teams.
• Curiosity and creativity in exploring new technologies and AI in research.
• Experience scaling user research operations, frameworks and improving ways of working.
• Advocacy for inclusive design and accessibility in research.
• Passion for advancing user research as a practice and staying updated on industry trends.
• Adaptability to shifting priorities based on evolving needs.

Responsibilities

• Lead research projects with the Lead Product Designer and Head of Product to shape short- and long-term direction.
• Collaborate with design and product leads to inform roadmaps.
• Align research with business objectives and uncover insights for improvement.
• Plan and conduct qualitative and quantitative studies.
• Lead generative discovery and evaluative research for optimisation.
• Develop and evolve research systems including UX metrics and accessibility standards.
• Strengthen recruitment processes and panel management.
• Maintain the research and insights repository.
• Triangulate insights with Data, Market Research, CX and Sales.
• Deliver compelling storytelling of research insights.
• Mentor designers and cross-functional partners in user research.
• Champion inclusive and accessible design practices.
• Collaborate with User Researchers to elevate standards across the team.

Skills

Qualitative research

Quantitative research

Storytelling

UX metrics

Stakeholder management

Research recruitment

Mentoring

Job description

Rightmove Group is seeking a User Researcher to join our Experience Design team. You’ll lead strategic and tactical research across B2B and B2B2C ecosystems, embedding insights into product decisions and representing partner and consumer needs throughout the lifecycle.

You’ll work closely with the Lead Product Designer, Head of Product, and Senior Product Manager to shape roadmaps, build scalable research systems, and mentor cross-functional colleagues. This role offers hybrid working in the UK.