User Researcher London, UK

Rightmove Group; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Private Medical Insurance

27 days holiday + volunteering days

Hybrid working with 2 office days min

Job summary

Rightmove Group is seeking a User Researcher to join our Experience Design team. You’ll lead strategic and tactical research across B2B and B2B2C ecosystems, embedding insights into product decisions and representing partner and consumer needs throughout the lifecycle.

You’ll work closely with the Lead Product Designer, Head of Product, and Senior Product Manager to shape roadmaps, build scalable research systems, and mentor cross-functional colleagues. This role offers hybrid working in the UK.

Qualifications

• Strong communication and storytelling skills tailored to influence diverse audiences.
• Expertise in qualitative and quantitative research methods with strong analysis and synthesis abilities.
• Strategic thinking balancing user insights with business needs.
• Empathy-driven relationship building with users, stakeholders and cross-functional teams.
• Curiosity and creativity in exploring new technologies and AI in research.
• Experience scaling user research operations, frameworks and improving ways of working.
• Advocacy for inclusive design and accessibility in research.
• Passion for advancing user research as a practice and staying updated on industry trends.
• Adaptability to shifting priorities based on evolving needs.

Responsibilities

• Lead research projects with the Lead Product Designer and Head of Product to shape short- and long-term direction.
• Collaborate with design and product leads to inform roadmaps.
• Align research with business objectives and uncover insights for improvement.
• Plan and conduct qualitative and quantitative studies.
• Lead generative discovery and evaluative research for optimisation.
• Develop and evolve research systems including UX metrics and accessibility standards.
• Strengthen recruitment processes and panel management.
• Maintain the research and insights repository.
• Triangulate insights with Data, Market Research, CX and Sales.
• Deliver compelling storytelling of research insights.
• Mentor designers and cross-functional partners in user research.
• Champion inclusive and accessible design practices.
• Collaborate with User Researchers to elevate standards across the team.

Skills

Qualitative research

Quantitative research

Storytelling

UX metrics

Stakeholder management

Research recruitment

Mentoring

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler,by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.

We’reseeking a User Researcher to join our multidisciplinary Experience Design (XD) team, including Product Design, User Research, Content Design, and Design Systems. This role focuses on our B2B and B2B2C ecosystem, building a deep understanding of our Partners (Estate Agents) within a complex marketplace.You’llshape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are represented clearly in decision-making across theorganisation.

The Role:

• Focus on B2B and B2B2C relationships, buildingdeepunderstandingofourPartners.
• Develop insight into estate agents’ needs,behaviours, and commercial realities, alongside consumer impact.
• Contribute to shapingproduct strategy through strategic and tactical research.
• Embed insight into the product development process to drive evidence-based decisions.
• Represent the voice of the Partner and end usersacross the product lifecycle.
• Report to and work closely with theLead Product Designer.

Whatyou'llbe doing:

• Partner with the Lead Product Designer and Head of Product to lead research projects that help shape product direction for the short and long-term.
• Collaboratewith Lead Product Designer, Head of Product, andSeniorProduct Manager to inform roadmaps.
• Align research efforts with strategic businessobjectivesand keyresults, anduncover insights for continuous improvement across the user experience.
• Plan and conduct qualitative and quantitative research.
• Lead generative discovery research and evaluative research foroptimisation.
• Develop and evolve research systems including UX metrics, segmentations, templates, and accessibility standards.
• Strengthen recruitment processes and panel management for diverse participation.
• Maintain and evolve the research & insights repository.
• Triangulate insights with DataandAnalytics, Market Research, Customer Experience, and Sales.
• Deliver compelling and accessible storytelling of research insights.
• Mentor Product Designers and cross-functional partners inuserresearch.
• Champion inclusive and accessible design practices.
• Collaborate withUsersResearchers to elevate research standardsacross the team.

Whatyou'llbring to the role:

• Strong communicationand storytelling skills, tailored to influence various audiences.
• Expertisein qualitative and quantitative research methods, with strong analysis and synthesis skills.
• Strategic thinking, able to balance user insights with business needs.
• Empathy-driven relationship building with users, stakeholders, and cross-functional teams.
• Curiosity and creativity in exploringnew technologiesand approaches, including the responsible use of AI in research.
• Experience in scalinguserresearchoperations,frameworksand improving ways of working.
• Strong advocacy for inclusive design and accessibility in research.
• Passion for advancing user research as a practice and staying updated on industry trends.
• Adaptability and flexibility in shifting priorities based on evolving needs.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Wecreatevalue…by delivering results and building trust with partners and consumers.
• Wethinkbigger…by acting with curiosity and setting bold aspirations.
• Wecaredeeply…by being real, having fun, and valuing diversity.
• Wemovetogether…by being one team - internally collaborative, externally competitive.
• Wemakea difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.