Hybrid UK Support Analyst — ActiveH & Versaa

Aareon; Greater Manchester; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Aareon is seeking a Support Analyst to join the Support team, focusing on ActiveH and Versaa products. This hybrid role combines remote work with on-site attendance at a UK office to deliver timely triage, diagnosis and resolution of day-to-day platform issues for clients.

You will work with colleagues, product and development teams to improve service standards, maintain documentation, and ensure clear outcomes for customers while balancing workload in a fast-paced environment.

Qualifications

• Experience in backend software support for SQL-based applications.
• Knowledge of Azure or Microsoft Server hosting environments.
• Ability to diagnose and resolve platform software issues and define customer requirements.
• Strong client-facing communication and internal collaboration skills.
• Ability to plan, prioritise and manage workloads to meet deadlines.
• UK resident or UK passport holder.

Responsibilities

• Triage, prioritisation and resolution of day-to-day support tickets and platform software issues for the ActiveH and Versaa product suites.
• Client-facing support including direct contact with customers to investigate, diagnose and resolve issues in a timely manner.
• Configuration and outcome management of support requests for ActiveH, Versaa and related Aareon products.
• Maintaining product documentation, knowledge base articles and standard delivery collateral.
• Assisting other Support team members with issues requiring deeper product or technical knowledge.
• Close working with Product and Development teams for root-cause analysis and roadmap updates.
• Hybrid working pattern: primarily remote with regular on-site attendance at an Aareon office.

Skills

SQL-based backend support

Azure / Microsoft Server

Client-facing communication

Workload prioritisation

UK resident

Tools

SQL

Azure

Windows Server

Job description

Aareon is seeking a Support Analyst to join the Support team, focusing on ActiveH and Versaa products. This hybrid role combines remote work with on-site attendance at a UK office to deliver timely triage, diagnosis and resolution of day-to-day platform issues for clients.

You will work with colleagues, product and development teams to improve service standards, maintain documentation, and ensure clear outcomes for customers while balancing workload in a fast-paced environment.