Hybrid UK Implementation Manager — Growth & Adoption

Uber Technologies Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Technologies Inc. in London is seeking an Associate Manager, Implementation to lead the UK team.

You will partner with Sales Managers and cross-functional partners to maximize revenue, and guide enterprise and mid-market customers from launch through the first 90 days post-sale. You will develop implementation playbooks, create Salesforce reports, and coordinate with Product, Engineering and Support to remove blockers.

Qualifications

• 5-8 years B2B experience with team leadership experience.
• Strong ability to translate data into customer engagement and sales strategy.
• Clear written and verbal communication with stakeholders.
• Proven track record in fast-paced, cross-functional environments.

Responsibilities

• Manage a team of Implementation Leads located in the UK.
• Collaborate with Sales Managers and Account Executives to set launch expectations and track adoption through the first 90 days post-sale.
• Map implementation processes, identify roadblocks, and tailor approaches per market or account type.
• Create Salesforce reports to manage the implementation pipeline and provide insight metrics.
• Develop and maintain playbooks and performance trackers to support team scalability.
• Work with Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions.
• Create and localize client-facing materials for different markets in the region.

Skills

People management

Data-driven insights

Communication skills

Stakeholder management

Ownership

Tools

Salesforce

Job description

Uber Technologies Inc. in London is seeking an Associate Manager, Implementation to lead the UK team.

You will partner with Sales Managers and cross-functional partners to maximize revenue, and guide enterprise and mid-market customers from launch through the first 90 days post-sale. You will develop implementation playbooks, create Salesforce reports, and coordinate with Product, Engineering and Support to remove blockers.