Hybrid Transport Customer Service Advisor

West Midlands Combined Authority; Birmingham; Híbrido; GBP 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Healthcare plans

28 days annual leave

EV car benefit

Descripción de la vacante

West Midlands Combined Authority is seeking a Customer Services Advisor in Birmingham. You will handle inbound calls, provide accurate information on transport products, and log interactions in approved systems to ensure service quality.

The role emphasizes first-time resolution, collaboration with partners, and opportunities for hybrid working in line with business needs. Prior customer service experience and GCSE-level education are preferred.

Formación

• Experience in customer service or call handling.
• Experience dealing with complaints and dissatisfaction.
• Proficient with customer systems/databases.
• Can manage telephone calls with first-time resolution.
• Capable of handling/process customer data in a busy environment.
• Education to GCSE level is expected.

Responsabilidades

• Serve as the first point of contact for customers and resolve inquiries while ensuring high-quality service.
• Provide accurate information on WMCA transport products and record interactions in our systems.
• Strive for first-time resolution and meet performance/quality targets.
• Collaborate with internal teams and external providers to resolve issues promptly.
• Promote self-service options and support other customer service activities as needed.

Conocimientos

Customer service experience

Call handling

Complaint handling

PC literacy

Data entry

GCSE level education

Educación

GCSE level

Descripción del empleo

West Midlands Combined Authority is seeking a Customer Services Advisor in Birmingham. You will handle inbound calls, provide accurate information on transport products, and log interactions in approved systems to ensure service quality.

The role emphasizes first-time resolution, collaboration with partners, and opportunities for hybrid working in line with business needs. Prior customer service experience and GCSE-level education are preferred.