Hybrid Trainee Claims Handler – Subsidence Claims

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Self Invested Personal Pension (SIPP)

25 days holiday plus bank holidays

Flexible working policy

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Discounts on products/services

Job summary

Sedgwick Claims Management Services Ltd is seeking a Trainee Claims Handler in Glasgow on a permanent role. You will manage insurance claims from first report to final settlement, acting as the main contact and decision-maker throughout the customer journey.

You will learn to coordinate repairs, manage costs and payments, and support customers while developing subsidence expertise through Sedgwick’s Academy programme. A supportive team and flexible working options are provided.

Qualifications

• Excellent customer service skills.
• Strong communication and relationship-building ability.
• Great organisational skills and attention to detail.
• Positive attitude and willingness to learn.

Responsibilities

• Acting as a key point of contact for customers throughout their claim journey.
• Maintaining regular communication with customers, suppliers, contractors and other stakeholders.
• Managing claim information and ensuring records remain accurate, clear and up to date.
• Supporting the progression of claims through key milestones and agreed actions.
• Coordinating activities with engineers, contractors and specialist partners.
• Monitoring claim progress and helping ensure actions are completed in line with customer and client expectations.
• Learning specialist subsidence knowledge through our structured Academy programme.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Problem solving

Learning mindset

Professional development

Digital claims systems

Tools

Claims software

Job description

Sedgwick Claims Management Services Ltd is seeking a Trainee Claims Handler in Glasgow on a permanent role. You will manage insurance claims from first report to final settlement, acting as the main contact and decision-maker throughout the customer journey.

You will learn to coordinate repairs, manage costs and payments, and support customers while developing subsidence expertise through Sedgwick’s Academy programme. A supportive team and flexible working options are provided.