Hybrid Temporary Accommodation Support Officer

Wollborg Michelson Personnel Service Inc; Wolverhampton; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

City of Wolverhampton Council in Wolverhampton is seeking a Temporary Accommodation Support Officer to join the Homelessness and Accommodation Pathways service. You will provide practical support, guidance and signposting to residents in temporary accommodation to help them remain placed and progress towards settled housing.

The role requires calm, compassionate engagement, strong communication and the ability to manage a caseload within a flexible, hybrid work model (home plus council

Qualifications

• Experience in housing, homelessness or temporary accommodation.
• Strong communication and interpersonal skills.
• Ability to manage a caseload and prioritise tasks.
• Understanding of safeguarding, equality and data confidentiality.
• Independent, resilient and solution-focused approach.
• Commitment to supporting vulnerable households and move-on.

Responsibilities

• Provide practical support and signposting to residents in temporary accommodation.
• Explain occupancy responsibilities, placement conditions and next steps.
• Identify support needs, risks and barriers to move-on.
• Support engagement with housing options, benefits, health and education services.
• Maintain accurate support records and escalate safeguarding concerns.
• Liaise with partners to address issues and promote positive outcomes.

Skills

Housing support

Communication skills

Caseload management

Safeguarding

Independent working

Vulnerable households support

Job description

City of Wolverhampton Council in Wolverhampton is seeking a Temporary Accommodation Support Officer to join the Homelessness and Accommodation Pathways service. You will provide practical support, guidance and signposting to residents in temporary accommodation to help them remain placed and progress towards settled housing.

The role requires calm, compassionate engagement, strong communication and the ability to manage a caseload within a flexible, hybrid work model (home plus council