Hybrid Temporary Accommodation Administrator

Opus People Solutions Limited; Redditch; Hybrid; GBP 21,000 - 22,000; Full time

Job summary

Opus People Solutions Limited, recruiting on behalf of Redditch Borough Council, seeks a Temporary Accommodation Administrator in Redditch. The role supports homelessness and temporary housing teams, handling financial and housing systems to ensure compliant, efficient nightly accommodation for homeless households.

The position is a 3-month contract with hybrid work: minimum 2 days in the office (Mondays & Tuesdays) and 3 days home-based, with eye for accuracy in invoicing and customer care.

Qualifications

• Experience handling customer-facing duties and inquiries.
• Experience processing invoices and maintaining financial records.

Responsibilities

• Liaise with agents, clients and officers to deliver temporary accommodation services.
• Process all financial matters and maintain financial control records.
• Manage occupation income for a portfolio of temporary accommodation units.
• Deliver income collection and recovery in line with legislation and policies.
• Highlight blockers to managers to ensure deadlines are met.
• Collaborate with Housing Revenue teams for tenancy sign-ups and debts.
• Create new applicants and housing management system accounts timely.
• Assist with forms and information and keep content updated.
• Ensure prudent expenditure with integrity and policy compliance.

Skills

Customer service

Invoice processing

Job description

Opus People Solutions Limited, recruiting on behalf of Redditch Borough Council, seeks a Temporary Accommodation Administrator in Redditch. The role supports homelessness and temporary housing teams, handling financial and housing systems to ensure compliant, efficient nightly accommodation for homeless households.

The position is a 3-month contract with hybrid work: minimum 2 days in the office (Mondays & Tuesdays) and 3 days home-based, with eye for accuracy in invoicing and customer care.