Hybrid Technology Operations Analyst - Patch & Compliance

HCL Technologies Limited; Birmingham; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Diverse global team

Competitive compensation & benefits

Vacation & insurance coverage

Wellbeing programs

Job summary

HCLTech in Birmingham is hiring a Technology Operations Analyst to manage patch governance, KPI reporting and audit remediation within a global IT environment.

The role requires 9+ years in IT operations, strong ITIL governance knowledge, and hands-on patch management and risk remediation. You will collaborate with engineering, operations and security teams in a hybrid work setting, driving automation and continuous improvement.

Qualifications

• 9+ years experience in IT operations or related roles.
• Strong knowledge of ITIL and governance frameworks.
• Experience with patch management, risk assessment and remediation.

Responsibilities

• Drive platform stability, security and compliance objectives.
• Execute patching, upgrades, vulnerability remediation and validation activities.
• Collaborate with engineering, operations, security and business stakeholders.
• Support governance, reporting, audit readiness and continuous improvement.
• Implement automation and operational best practices where applicable.

Skills

ITIL

Governance

Patch Management

Risk Management

Automation mindset

Stakeholder management

Analytical skills

Job description

HCLTech in Birmingham is hiring a Technology Operations Analyst to manage patch governance, KPI reporting and audit remediation within a global IT environment.

The role requires 9+ years in IT operations, strong ITIL governance knowledge, and hands-on patch management and risk remediation. You will collaborate with engineering, operations and security teams in a hybrid work setting, driving automation and continuous improvement.