Hybrid Tech Support Specialist – Social Care Payments

Bath & North East Somerset Council; Keynsham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Bath & North East Somerset Council is seeking a motivated Technical Officer to support the ContrOCC system that underpins social care payments. You will be the first point of contact for users, resolve issues, log incidents, and contribute to continuous improvement of payment processes.

The role involves a mix of office and home-based working, collaboration with Adult and Children’s Social Care teams, and a focus on delivering a reliable payments service for the council and residents.

Qualifications

• Excellent customer service and communication skills.
• Experience diagnosing and resolving system or process issues.
• Strong analytical and problem-solving abilities.

Responsibilities

• Providing first-line support for social care payment systems.
• Acting as a point of contact for system users and stakeholders.
• Diagnosing technical and process-related issues and applying solutions or workarounds.

Skills

Customer service

Issue diagnosis

Analytical thinking

Data handling

Attention to detail

ITSM basics

Information governance

Tools

ContrOCC

Job description

Bath & North East Somerset Council is seeking a motivated Technical Officer to support the ContrOCC system that underpins social care payments. You will be the first point of contact for users, resolve issues, log incidents, and contribute to continuous improvement of payment processes.

The role involves a mix of office and home-based working, collaboration with Adult and Children’s Social Care teams, and a focus on delivering a reliable payments service for the council and residents.