Hybrid Tech Support Specialist - SaaS Fleet AI

CameraMatics; Sidcup; Hybrid; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

4 days in office, 1 day remote

Job summary

CameraMatics is hiring a Technical Support Specialist to be the first contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the success of our customers’ experience with our products.

Role involves delivering first-line support via multiple channels, documenting steps and resolutions, and working with Engineering, Product and Customer Success to drive improvements and knowledge

Qualifications

• 2+ years in a technical support or customer-facing technical role.
• Solid understanding of computer systems, networking, and troubleshooting.

Responsibilities

• Provide first-line technical support via phone, email and other channels.
• Investigate, diagnose and resolve product issues with a structured troubleshooting approach.
• Document customer interactions and resolutions in the ticketing system.
• Collaborate with Engineering, Product and Customer Success to resolve issues.
• Escalate unresolved cases with clear communication and ownership.

Skills

Technical support

Communication

Networking basics

Independent & collaborative

Education

Degree in Computer Science/IT (welcomed)

Tools

Diagnostic tools

Remote support

Job description

CameraMatics is hiring a Technical Support Specialist to be the first contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the success of our customers’ experience with our products.

Role involves delivering first-line support via multiple channels, documenting steps and resolutions, and working with Engineering, Product and Customer Success to drive improvements and knowledge