Technical Support Specialist - Fleet Tech (SaaS)

CameraMatics; Tees Valley; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Collaborative team culture

Growth with scaling business

Hybrid working: 4 days in office, 1 in

Job summary

CameraMatics is seeking a Technical Support Specialist in the UK to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the customer experience with our SaaS products.

You will deliver excellent support via phone, email, and chat, document issues in the ticketing system, and collaborate with Engineering and Customer Success to resolve complex problems.

Qualifications

• 2+ years in a technical support role for software.
• Strong problem-solving and communication skills.
• Understanding of computer systems and networking.
• Ability to explain technical concepts to non-technical users.
• Willingness to work shift-based scheduling.

Responsibilities

• Deliver first-line technical support via phone, email, and channels.
• Diagnose and resolve issues for Cameramatics products.
• Document interactions and resolutions in the ticketing system.
• Collaborate with Engineering, Product, and Customer Success.
• Escalate unresolved cases appropriately.
• Identify recurring issues and provide feedback.
• Contribute to technical docs and knowledge base.
• Support a global customer base with shift rota.
• Own issues from contact to resolution and updates.
• Stay up to date with product features.

Skills

Technical support

Customer communication

Remote troubleshooting

Networking basics

Education

Degree in Computer Science / IT

Tools

Diagnostic tools

Remote support tools

Job description

CameraMatics is seeking a Technical Support Specialist in the UK to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the customer experience with our SaaS products.

You will deliver excellent support via phone, email, and chat, document issues in the ticketing system, and collaborate with Engineering and Customer Success to resolve complex problems.