Hybrid Tech Support Specialist: End-to-End Fault Resolution

Gamma Communications plc; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Job summary

Gamma Communications plc in Manchester invites applications for a CST Faults Specialist. You will own customer issues end‑to‑end, from initial fault detection to resolution, delivering excellent service across all contact channels.

The role blends hands‑on technical support with strong customer care, requiring clear communication, fault diagnosis, and proactive learning to help customers maximise Gamma’s solutions.

Qualifications

• Experience in a customer care role or high-volume technical support is preferred.
• Ability to diagnose faults and use diagnostic tools.
• Excellent written and verbal communication skills and a proactive approach.

Responsibilities

• Provide exceptional customer support by resolving issues using diagnostic tools and seeking help when needed.
• Investigate and analyse potential faults, collaborating with other teams for solutions.
• Assist customers with queries, recommend solutions, and guide them through product features whilst using technical and diagnostic skills to deliver outstanding service across all contact points.
• Resolve technical complaints, coordinating with Service Advocate leads or Team Leaders as necessary.
• Manage ongoing faults via the ticketing system when further diagnostics are required.
• Be prepared to take on additional responsibilities and training as needed in line with the managed services strategy

Skills

Customer care

Technical support

Diagnostics

VOIP knowledge

Communication skills

Teamwork

Attention to detail

Learning mindset

Tools

Diagnostic tools

Job description

Gamma Communications plc in Manchester invites applications for a CST Faults Specialist. You will own customer issues end‑to‑end, from initial fault detection to resolution, delivering excellent service across all contact channels.

The role blends hands‑on technical support with strong customer care, requiring clear communication, fault diagnosis, and proactive learning to help customers maximise Gamma’s solutions.