Enterprise Tech Support Specialist - Hybrid Glasgow

Gamma Communications plc; Glasgow; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Job summary

Gamma Communications plc in Glasgow is looking for a Customer Support Technician to join our Enterprise Markets team. Based at our Glasgow office with hybrid working, you will support our largest clients and help diagnose and resolve technical issues across voice and data solutions.

The role involves fault management, providing high-quality customer service, and collaborating with cross-functional teams. Training will be provided to get you up to speed on our products, with ongoing coaching and

Qualifications

• Strong team player with a proactive mindset.
• Excellent IT skills and familiarity with CRM systems.
• Technical understanding for diagnosing issues.
• Experience with Voice/Data technologies preferred but not essential.

Responsibilities

• Fault management for key clients and proactive service delivery.
• General support for in-house enterprise communications products.
• Delivering excellent service using strong diagnostic skills.

Skills

Team player

Proactive mindset

IT skills

CRM systems

Customer service

Troubleshooting

Voice/Data tech

Job description

Gamma Communications plc in Glasgow is looking for a Customer Support Technician to join our Enterprise Markets team. Based at our Glasgow office with hybrid working, you will support our largest clients and help diagnose and resolve technical issues across voice and data solutions.

The role involves fault management, providing high-quality customer service, and collaborating with cross-functional teams. Training will be provided to get you up to speed on our products, with ongoing coaching and