Customer Support Technician - Enterprise Markets

Gamma; Glasgow; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days leave + birthday

Private medical insurance

Pension matched

Enhanced parental leave

Life assurance & income protection

Share save & incentive plans

EV and bike scheme

Employee discounts

Volunteer day

Job summary

Gamma in Glasgow is seeking a Customer Support Technician to provide proactive service to our largest clients. The role covers fault management, product support, and diagnostic work in a fast-paced team.

You will work a Monday–Friday hybrid pattern from the Glasgow office, with three days in the office and a rotating start time. Training will be provided to cover our voice and data solutions.

Qualifications

• Experience in customer service roles is preferred.
• Familiarity with Voice and Data technologies is a plus.
• Eligible to work in the UK; basic DBS check required.

Responsibilities

• Fault management and diagnostic troubleshooting.
• Provide general support for in-house communications products.
• Deliver excellent customer service using technical skills.

Skills

Team player

Proactive mindset

IT skills

CRM systems

Excellent communication

Technical support (Voice/Data)

Diagnostics skills

Tools

CRM software

Diagnostic tools

MS Office

Job description

Location: Glasgow/Hybrid; Full-Time; Shift Rotation – Monday to Friday

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

What will you be doing day-to-day?

Here are a few examples of what you could be involved with:

• Fault management, this is the primary responsibility of the team
• General support for our various in-house, market leading business-led communications products
• Delivering excellent service using strong technical and diagnostic skills

How we work:

This role will see you work Monday to Friday. You will be based from our Glasgow office and operates in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00-16:30 or 09:30-18:00.

What You’ll Bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first-class customer experience
• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.