Hybrid Tech Account Manager – Growth & Retention

Katie Bard; Birmingham; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Katie Bard is recruiting an experienced Client Account Manager to join a growing technology business. This hybrid role, based in the Birmingham office, focuses on owning the end-to-end client journey from onboarding to renewal, driving value, adoption, and long-term growth.

You will manage a portfolio of clients, collaborating with Sales, Product and Operations to maximise platform value, support renewals, and identify commercial opportunities.

Qualifications

• Demonstrable experience in Account Management within a Technology or similar environment.
• Strong commercial awareness with exposure to renewals and retention.
• Highly organised with the ability to manage multiple accounts effectively.

Responsibilities

• Establish and maintain client relationships at all levels with first-class engagement.
• Deliver monthly service reviews and quarterly steering groups; report and analyze performance.
• Manage a sourcing and opportunity pipeline alongside clients and drive renewals.
• Handle escalated concerns or requests and support contract SLAs.
• Provide reporting and analytics to measure client satisfaction and value delivery.
• Act as the Voice of the Client in internal meetings to align product and operations.

Skills

Account management

Renewals & retention

CRM systems

Tools

HubSpot

Job description

Katie Bard is recruiting an experienced Client Account Manager to join a growing technology business. This hybrid role, based in the Birmingham office, focuses on owning the end-to-end client journey from onboarding to renewal, driving value, adoption, and long-term growth.

You will manage a portfolio of clients, collaborating with Sales, Product and Operations to maximise platform value, support renewals, and identify commercial opportunities.