Hybrid Systems & Performance Analyst — Procurement & Data

WMJobs; Birmingham; Hybrid; GBP 45,000 - 53,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Wellbeing initiatives

Hybrid working

Job summary

Birmingham City Council is seeking a Systems and Performance Analyst to join our Transformation, Reporting and Intelligence team, to drive smarter procurement through systems, technology and data.

You will act as super-user for procurement systems, improve processes, support users and ensure high‑quality data to inform commercial decisions across one of the UK's largest local authorities. Hybrid working available.

Qualifications

• Experience administering or configuring complex business systems (Finance/ERP/CRM).
• Experience improving processes through system optimisation and automation.
• Strong troubleshooting and ability to translate technical concepts for users.

Responsibilities

• Act as super-user for key commercial and procurement systems, managing system configuration, user access and permissions.
• Identifying opportunities to automate processes, improve workflows and enhance system functionality to increase efficiency and user experience.
• Providing expert system support, resolving complex issues and working with IT teams and software suppliers to deliver system improvements.
• Designing and delivering training, guidance and user resources that build confidence and capability across the Council.
• Supporting the integration of procurement systems with wider corporate platforms, ensuring data integrity and seamless information flows.
• Working with reporting and intelligence colleagues to develop standard reports, data extracts and system functionality that supports performance management.
• Monitoring system performance, risks and user feedback to drive continuous improvement and maximise the value of digital solutions.

Skills

System administration

System configuration

Super-user support

Workflow automation

Training delivery

Tools

ERP systems

CRM systems

Procurement platforms

Job description

Birmingham City Council is seeking a Systems and Performance Analyst to join our Transformation, Reporting and Intelligence team, to drive smarter procurement through systems, technology and data.

You will act as super-user for procurement systems, improve processes, support users and ensure high‑quality data to inform commercial decisions across one of the UK's largest local authorities. Hybrid working available.