Systems and Performance Analyst

Birmingham City Council; West Midlands; Hybrid; GBP 45,000 - 53,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Generous annual leave

Wellbeing initiatives

Job summary

Birmingham City Council is seeking a Systems and Performance Analyst to join its Transformation, Reporting and Intelligence team. The role will drive smarter procurement through systems, technology and data, acting as a super-user for major procurement platforms and delivering improvements across the council.

You will automate processes, enhance user experience and ensure high-quality data to support commercial decision-making within one of the UK’s largest local authorities.

Qualifications

• Experience administering, configuring or acting as a super-user for complex business systems such as Finance, ERP, CRM or procurement platforms.
• Experience improving business processes through system optimisation and digital transformation.
• Strong troubleshooting and analytical skills with ability to translate technical concepts for non-technical users.

Responsibilities

• Act as super-user for key commercial and procurement systems; manage configuration, access and permissions.
• Identify opportunities to automate processes and improve workflows.
• Provide expert system support and work with IT teams and suppliers to deliver improvements.
• Design and deliver training and user resources.
• Support integration of procurement systems with wider platforms; ensure data integrity and flows.
• Develop standard reports, data extracts and system functionality for performance management.
• Monitor system performance and user feedback to drive continuous improvement.

Skills

System administration

Process improvement

Training design

Stakeholder management

Technical communication

Tools

Finance systems

ERP systems

CRM systems

Job description

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Drive smarter procurement through systems, technology and data Are you an experienced systems professional with a passion for improving processes, enhancing user experience and making technology work smarter? Birmingham City Council is looking for a Systems and Performance Analyst to join our newly established Transformation, Reporting and Intelligence team.

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Drive smarter procurement through systems, technology and data Are you an experienced systems professional with a passion for improving processes, enhancing user experience and making technology work smarter? Birmingham City Council is looking for a Systems and Performance Analyst to join our newly established Transformation, Reporting and Intelligence team. This is an exciting opportunity to help shape the digital future of Commercial and Procurement Services. You'll take a leading role in managing procurement systems, improving business processes, supporting users and ensuring reliable, high-quality data is available to drive better commercial decision-making across one of the UK's largest local authorities.

About The Role

As a Systems and Performance Analyst, you'll play a key role in developing and supporting the systems that underpin Commercial and Procurement Services by:

• Acting as the super-user for key commercial and procurement systems, managing system configuration, user access and permissions.
• Identifying opportunities to automate processes, improve workflows and enhance system functionality to increase efficiency and user experience.
• Providing expert system support, resolving complex issues and working with IT teams and software suppliers to deliver system improvements.
• Designing and delivering training, guidance and user resources that build confidence and capability across the Council.
• Supporting the integration of procurement systems with wider corporate platforms, ensuring data integrity and seamless information flows.
• Working with reporting and intelligence colleagues to develop standard reports, data extracts and system functionality that supports performance management.
• Monitoring system performance, risks and user feedback to drive continuous improvement and maximise the value of digital solutions.

About You

We're looking for someone who combines strong technical knowledge with excellent communication and problem-solving skills. You'll bring:

• Experience administering, configuring or acting as a super-user for complex business systems such as Finance, ERP, CRM or procurement platforms.
• Experience improving business processes through system optimisation, workflow automation and digital transformation.
• Strong troubleshooting and analytical skills, with the ability to identify root causes and implement practical solutions.
• Experience designing and delivering training or creating user guidance for non-technical audiences.
• Excellent stakeholder management skills, working effectively with colleagues, IT teams and third-party suppliers.
• The ability to translate technical concepts into clear, accessible advice for a wide range of users.
• A commitment to continuous professional development and keeping up to date with emerging technologies and best practice.

Why Join Us?

At Birmingham City Council, You'll Help Modernise The Systems That Support One Of The UK's Largest Commercial And Procurement Services. In Return, We Offer

• The opportunity to influence digital transformation and improve procurement systems across a complex organisation.
• A collaborative and forward-thinking team committed to innovation, continuous improvement and smarter ways of working.
• Opportunities to develop your expertise in systems management, business analysis and digital transformation.
• Flexible and hybrid working opportunities where service needs allow.
• A competitive Local Government Pension Scheme and generous annual leave entitlement.
• Access to a wide range of employee wellbeing initiatives and staff benefits.
• A rewarding career where your work will improve efficiency, strengthen governance and help deliver better procurement outcomes for Birmingham's residents.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - RM-00137488-Systems and Performance Analyst-Job Description.pdf