Systems and Performance Analyst

WMJobs; Birmingham; Hybrid; GBP 45,000 - 53,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Wellbeing initiatives

Hybrid working

Job summary

Birmingham City Council is seeking a Systems and Performance Analyst to join our Transformation, Reporting and Intelligence team, to drive smarter procurement through systems, technology and data.

You will act as super-user for procurement systems, improve processes, support users and ensure high‑quality data to inform commercial decisions across one of the UK's largest local authorities. Hybrid working available.

Qualifications

• Experience administering or configuring complex business systems (Finance/ERP/CRM).
• Experience improving processes through system optimisation and automation.
• Strong troubleshooting and ability to translate technical concepts for users.

Responsibilities

• Act as super-user for key commercial and procurement systems, managing system configuration, user access and permissions.
• Identifying opportunities to automate processes, improve workflows and enhance system functionality to increase efficiency and user experience.
• Providing expert system support, resolving complex issues and working with IT teams and software suppliers to deliver system improvements.
• Designing and delivering training, guidance and user resources that build confidence and capability across the Council.
• Supporting the integration of procurement systems with wider corporate platforms, ensuring data integrity and seamless information flows.
• Working with reporting and intelligence colleagues to develop standard reports, data extracts and system functionality that supports performance management.
• Monitoring system performance, risks and user feedback to drive continuous improvement and maximise the value of digital solutions.

Skills

System administration

System configuration

Super-user support

Workflow automation

Training delivery

Tools

ERP systems

CRM systems

Procurement platforms

Job description

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Drive smarter procurement through systems, technology and data

Are you an experienced systems professional with a passion for improving processes, enhancing user experience and making technology work smarter? Birmingham City Council is looking for a Systems and Performance Analyst to join our newly established Transformation, Reporting and Intelligence team.

Birmingham City Council

Systems and Performance Analyst

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Drive smarter procurement through systems, technology and data

Are you an experienced systems professional with a passion for improving processes, enhancing user experience and making technology work smarter? Birmingham City Council is looking for a Systems and Performance Analyst to join our newly established Transformation, Reporting and Intelligence team.

This is an exciting opportunity to help shape the digital future of Commercial and Procurement Services. You'll take a leading role in managing procurement systems, improving business processes, supporting users and ensuring reliable, high-quality data is available to drive better commercial decision-making across one of the UK's largest local authorities.

About The Role

• Acting as the super-user for key commercial and procurement systems, managing system configuration, user access and permissions.
• Identifying opportunities to automate processes, improve workflows and enhance system functionality to increase efficiency and user experience.
• Providing expert system support, resolving complex issues and working with IT teams and software suppliers to deliver system improvements.
• Designing and delivering training, guidance and user resources that build confidence and capability across the Council.
• Supporting the integration of procurement systems with wider corporate platforms, ensuring data integrity and seamless information flows.
• Working with reporting and intelligence colleagues to develop standard reports, data extracts and system functionality that supports performance management.
• Monitoring system performance, risks and user feedback to drive continuous improvement and maximise the value of digital solutions.

About You

• Experience administering, configuring or acting as a super-user for complex business systems such as Finance, ERP, CRM or procurement platforms.
• Experience improving business processes through system optimisation, workflow automation and digital transformation.
• Strong troubleshooting and analytical skills, with the ability to identify root causes and implement practical solutions.
• Experience designing and delivering training or creating user guidance for non-technical audiences.
• Excellent stakeholder management skills, working effectively with colleagues, IT teams and third-party suppliers.
• The ability to translate technical concepts into clear, accessible advice for a wide range of users.
• A commitment to continuous professional development and keeping up to date with emerging technologies and best practice.

Why Join Us?

• The opportunity to influence digital transformation and improve procurement systems across a complex organisation.
• A collaborative and forward-thinking team committed to innovation, continuous improvement and smarter ways of working.
• Opportunities to develop your expertise in systems management, business analysis and digital transformation.
• Flexible and hybrid working opportunities where service needs allow.
• A competitive Local Government Pension Scheme and generous annual leave entitlement.
• Access to a wide range of employee wellbeing initiatives and staff benefits.
• A rewarding career where your work will improve efficiency, strengthen governance and help deliver better procurement outcomes for Birmingham's residents.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: [e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - RM-00137488-Systems and Performance Analyst-Job Description.pdf